Nataliia

Butysh
Nataliia Education
Customer support
manager Bachelor of Philology. English and German language
Kryvyi Rih State Pedagogical University 2013-2018
Specialized in linguistics, translation, and cross-cultural
Contact communication

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Experience
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Kryvyi Rih, Ukraine, 50000
Sales Manager 2017-2018
Koderline — IT Consulting / Services / Equipment Manufacturing
About Me
Managed client relationships, identified needs, and provided
tailored IT solutions.
Creative and resourceful problem-
Increased customer retention through personalized service and
solver who brings empathy, curiosity, follow-up strategies.
and a touch of personality into every Collaborated with technical teams to ensure smooth project
project. I believe in building genuine delivery.
Earned “Professional” certification in BAS/1C:Enterprise.
connections, finding smart solutions,
and delivering work that makes a real English Teacher 2018-2019
impact Planeta Ditei — Education

Developed and implemented engaging educational programs
Skills for students.
Created interactive lessons and learning materials to encourage
active participation.
Applied an individualized approach to support students in
developing English language skills.
Fostered a positive and supportive learning environment for
Excellent written and student success.
verbal communication
Active listening & Cabin Crew 2019-2020
Oman Air — Tourism / Travel
empathy
Conflict resolution & Ensured passenger safety, comfort, and satisfaction during
flights.
problem-solving Responded effectively to unexpected situations and resolved
Multitasking in fast- conflicts calmly.
paced environments Maintained a high standard of service, contributing to the
airline’s positive image.
CRM Freshdesk) Collaborated with colleagues to achieve team goals and
Ticketing system operational excellence.

management
Email, chat, and Customer Support Representative 2023-2025

phone support Uniwell

Data entry & accuracy Provided effective customer support via live chat, resolving
inquiries and technical issues, and handling conflict resolution.
Cross-cultural Delivered detailed product and service information to ensure
communication customer satisfaction.
Adaptability to new Supported business process automation and prepared
retention-related tasks for the team.
tools and workflows Developed and implemented chat communication strategies to
Team collaboration in improve customer engagement.
Created Help Center materials and designed a workshop to train
remote settings
colleagues.