Yuliia

CURRICULUM VITAE
Personal Details:
Name: Yuliia Chelarska
DOB: 19 March 1995
Tel. [відкрити контакти](див. вище в блоці «контактна інформація»); Odessa, Ukraine
Qualifications: Bachelor degree in Faculty of Transportation Technologies and Systems

Experience:

Mar 2017 – Sep 2017 – Receptionist, Grand Marine Hotel & Spa, Odessa, Ukraine
As the Receptionist I was responsible for checking in & out the guests, settling the accounts, answering telephone calls, internal, external, and assisting callers with the information they require, selling the rooms and different treatments, general administrative support, preparing letters and documents, preparing the meal schedule, arranging the transport for the guests.

Feb 2018 – Aug 2019 – Receptionist on-board Marella Discovery
Communicated guest concerns and issues to the relevant departments for prompt resolution. Followed up with guests, assisted with account-related matters, accepted deposits, and placed charges on onboard accounts. Maintained the reception guest log and carried out various side duties assigned by the Senior Receptionist and Guest Relations Manager. During both contracts, I occasionally supported Social Host duties and handled administrative tasks, including processing celebration package orders, preparing invitations, and hosting tables. Toward the end of my second contract, I assisted the Guest Relations Manager with guest allocation and all arrival and departure preparations.

Nov 2019 – May 2020 - Guest Services Officer on-board Caribbean Princess
Handled passenger inquiries and requests, resolved issues, and ensured timely follow-up to maintain guest satisfaction. Assisted guests with account charges and payments, provided account information, and ensured all accounts were settled before disembarkation. Managed currency exchange, sold stamps, and cashed personal or traveler’s checks as needed. Supported cabin change requests and helped prepare passenger documentation, ensuring a smooth and enjoyable onboard experience. Toward the end of the contract, I also took on Crew Agent duties, assisting with the preparation of crew immigration and customs documents, and updating personnel records in the onboard computer system on both Caribbean Princess and Regal Princess.
June 2020 – Nov 2020 – Receptionist, UNO Design Hotel, Odessa, Ukraine
Responsible for guest check-in and check-out, settling accounts, and handling internal and external telephone inquiries. Assisted callers with information, promoted and sold rooms and various treatments, and provided general administrative support. Prepared letters and documents, and coordinated transportation arrangements for guests to ensure a seamless experience.
July 2024 – Sept 2025 – Sales Assistant / Training & Knowledge Coordinator, Culinary Depot (Commercial Kitchen Equipment & Supplies)
I supported the Director of Sales with tasks such as analyzing low-margin reports, lead prospecting, CRM management, and data analytics to enhance sales performance. Promoted to Training & Knowledge Coordinator, where I designed on-boarding programs for new hires and created a centralized knowledge system for company-wide access. Developed professional development courses tailored for teams across Sales, Customer Service, Operations, etc. Acted as a key point of contact for internal training initiatives and knowledge sharing across departments.