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Valeriia Donnikova, MBA

Nationality: Ukrainian Sex: Female Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Mobile) Email:

[відкрити контакти](див. вище в блоці «контактна інформація») LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT MYSELF

Forward-thinking professional with relevant experience in negotiations, contracting operations, project management
and process improvement in cross-cultural environment (Middle East and the EU).

4 fluent spoken languages: English, Spanish, Ukrainian.
Proficiency in MS Office.

WORK EXPERIENCE

THE RITZ-CARLTON HOTEL – MUSCAT, OMAN
PROCESS IMPROVEMENT SUPERVISOR – 02/2024 – 07/2025
• Ensured smooth execution of all operational and administrative aspects of Front Desk to assure a smooth day to
day operation through follow up with existing client requests and new requests to increase loyalty and repetitive
guests' visits
• Processed and managed contractors' client contracts using internal systems
• Maintained accurate and up-to-date records in the contract management platform
• Prepared regular reports and status updates for management, and internal stakeholders
• Supported ad hoc projects and contributed to process improvements
• Effectively managed projects by defining and controlling project scope and timelines
• Enforce and monitor that all operational standards, as per hotel policies, SOP and quality measures are in place
• Create and maintain a great alignment between Front Desk operations and all other outlets as well as Event
Sales and support them as required whenever possible.

BUSINESS AVIATION INFLIGHT CATERING (ZURICH, SWITZERLAND) – ZURICH, SWITZERLAND
CONTRACT MANAGER – 10/2022 – 02/2024
• VIP/Key account management
• Processed and managed key accounts' client contracts using internal systems
• Maintained accurate and up-to-date records in the contract management platform
• Prepared regular reports and status updates for management, and internal stakeholders
• Supported ad hoc projects and contributed to process improvements
• Provide regular updates and reports to management, and internal stakeholders on contract status, timelines,
and key issues
• Liaise with internal teams, including Sales, Legal, Finance, and Delivery, to gather missing information and
ensure alignment across departments
• Verify deal details, support contract preparation, and ensure smooth contract execution
• Ensure contracts comply with internal policies, approval matrices, and documentation standards
• Development of sales strategies
• Budget management

SWISSPORT - GROUND HANDLING – BASEL/ZURICH, SWITZERLAND
CONTRACTS & COMMERCIAL COORDINATOR – 05/2022 – 10/2022
• Processed and managed client' contracts using internal systems
• Maintained accurate and up-to-date records in the contract management platform
• Prepared regular reports and status updates for management, and internal stakeholders
• Supported ad hoc projects and contributed to process improvements
• Provide regular updates and reports to management, and internal stakeholders on contract status, timelines,
and key issues
• Liaise with internal teams, including Sales, Legal, Finance, and Delivery, to gather missing information and
ensure alignment across departments
• Coordinate with Sales teams to verify deal details, support contract preparation, and ensure smooth contract
execution
• Ensure contracts comply with internal policies, approval matrices, and documentation standards

POS LEADER (POINT-OF-SALE SOFTWARE IMPLEMENTATION/SALES, HQ IN THE USA) – KYIV, UKRAINE
SALES PROJECT LEAD – 04/2021 – 05/2022
• Customer relationship management
• Development of sales strategies
• Leading software and customer portal improvements
• Creating, updating Test & Learn database with the knowledge based articles
• Contributing to launching and adjusting new web-portal for customer support
• Training of employees and customers

OMAN AIR (NATIONAL AIRLINE OF OMAN) – MUSCAT, OMAN
FLIGHT ATTENDANT – 06/2016 – 11/2020
• Problem solving, conflict resolution, management of time pressure, cross-cultural interaction
• Providing exceptional customer service to meet customers demands
• Collaboration with multicultural teams (>50 nationalities)
• Conflict mitigating and developing solutions to it

OTP FACTORING UKRAINE LLC (FINANCIAL SERVICES, UKRAINE, HQ IN HUNGARY) – KYIV, UKRAINE
LEADING SPECIALIST CONTRACTORS COOPERATION, COORDINATION AND TRAINING DPT. – 11/2013 –
06/2015
OTP FACTORING UKRAINE LLC (FINANCIAL SERVICES, UKRAINE, HQ IN HUNGARY) – KYIV, UKRAINE
LEADING EXPERT AT BUSINESS DEVELOPMENT DPT. – 01/11/2012 – 01/11/2013
EDUCATION AND TRAINING

01/09/2020 – 09/2025 Frankfurt am Main, Germany
MBA AVIATION AND TOURISM MANAGEMENT Frankfurt University of Applied Sciences

01/09/2004 – 31/01/2010 Kyiv, Ukraine
MSC IN INTERNATIONAL RELATIONS Kyiv National Taras Shevchenko University/Institute of International
Relations

12/2022 – 12/2022 Zurich, Switzerland
TRAIN THE TRAINER The Knowledge Academy

2013 – 2013 Kyiv, Ukraine
INTENSIVE TRAINING "CROSS-CULTURAL ASPECTS OF BUSINESS" EY Academy of Business Ukraine

2014 – 2014 Kyiv, Ukraine
INTENSIVE TRAINING "EFFECTIVE COMMUNICATIONS" EY Academy of Business Ukraine