Cynthia

KEN-CHARLES CYNTHIA
CUSTOMER CARE SPECIALIST/SALES REPRESENTATIVE

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EDUCATION PROFILE

Bachelor of Medicine Friendly and engaging team player and leader with strong customer service,
technical support, and hospitality experience. Skilled in problem-solving,
2020 - 2026 active listening, data entry, and customer satisfaction management.
Organized and dependable, able to handle multiple priorities with a positive
attitude.

WORK EXPERIENCE

Customer Service Representative 2020 – 2022
EXPERTISE

Management Skills
working with customers via phone, email, and live chart.

Digital Marketing Assisted customers with product-related questions, feedbacked,
and compliant.

Negotiation Maximized customer satisfaction by resolving service issues
promptly.
Oversaw account inquiries, monitored queries, and escalated
Critical Thinking
issues.
Communication Skills
Active listening

Excellent spoken and
written skills 2022- 2024
Sales representative
Developed new business opportunities and consistently exceeded monthly sales
Communication platform
SMS, email, whatsApp targets.

outreach, CRM, slack, Conducted product presentations and negotiated contracts with clients.

google meet Maintained relationships with existing customers to drive repeat sales.

Used CRM systems to track leads, manage pipeline, and forecast revenue.

LANGUAGE
REFERENCES: UPON
English: Native REQUEST

speaker
French- Beginner