Особисті дані приховані

Personal information:
Name: Serhii Sushchenko
Age: 45 (born on 16.05.1980)

Nationality: Ukrainian

Address: 11603, Ukraine, Zhytomyrska oblast, Malyn, Kosmonavta Kadeniuka str. 9.

Family status: married, 2 children.

Mobile phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)

E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Goal: continuous professional advancement, meeting new people, gaining new experience, new
challenges.

Education:
Education: secondary school education

Studying years: 1987 – 1997

Institute of secondary education: State Secondary School in Malyn Ukraine

Education: higher education

Studying years: 1997 - 2002

Institute of higher education: Nizhyn state Gogol university of Ukraine

Faculty: foreign languages (German, English)

Studied job: German, English interpreter; German English teacher.
Principal place of business:
2002 – 2003

School Nr.5 Malyn Ukraine – English and German teacher

2003 – 2012
School-Lyceum Nr.1 Malyn Ukraine - English and German teacher

2012 – 2022

DÄTWYLER Sealing Solutions, Dätwyler Sealing Technologies Ukraine JSC Automotive Segment – Manager
quality, complaint and customers quality.

2023 (June) - 2023 (November)

PGP Glassworks – Deputy quality director, customers quality, technical quality.

2025 (July) – 2025 (November)

Miltech company – (NDA) Deputy quality director, technical quality.

2025 (November) – present time

DIMAX International GmbH (TM Könner & Söhnen) – Manager technical customer support, complaint
management.

Freelance business:
2009, 2010

JSC «Foundry mechanical plant”, Ukraine – negotiations interpreter, quality interpreter with company
„Hamm“ (Germany).

2010
JSC «Weidmann – Malyn paper mill», Switzerland / Ukraine - negotiations interpreter, quality interpreter,
workshop interpreter with companies «Simpelkamp», «Siemens» (Germany).

2015

«Ekogran» LTD Ukraine - quality interpreter during ENplus certification.

Purpose of the job (most important tasks):
- Complaints processing – Root cause analyzing (using best practice: Ishikawa,

5Why analyzing, Pareto charts etc.), keeping time limits, 3D and 8D reporting,

official and inofficial quality communication with the customers, taking corrective

actions, verification of containment / corrective actions and preventive actions,

FMEA update and maintaining.

- Providing the effective management systems IATF16949, ISO9001,
ISO14001, ISO22000 – Maintain the actuality of the management
documentation, inform the relevant employees about the changes in

documentation, timely providing the AQLs of the produced parts.

- Control of the production processes – Control and responsibility for the

laboratory tests and their proper documentation (providing Measurement System

Analysis), constant providing and maintaining of the continuous improvement
process at the production places. Regular spot checks of the parts.

- Audits – Preparations and holding the internal audits (product, process audits),

taking actions and control the time limits. Taking active part in preparations for

certification and re-certification external audits as well as customers audits. Cooperation in these audits.

- Customer communication – Part Submission Warrant (PSW) communication,

Part Approval Process (Requalifications) – maintaining and communication,
PPAP communication, technical specifications communication

- Technical Quality and Technical Support – technical requirements discussions
and communications, technical support online and at customer’s side, B2B, B2C

technical support, technical complaints support.

Duties and Responsibilities:
- Maintaining and update of quality documentation
- Informing and instructing of the employees as for update/changing quality

documentation, drawings etc.

- Taking part in working out the quality processes, creating the projects of quality

processes.

- Coordination and responsibility for laboratory operations and working staff.

- Quality control of finished products and their shipping.

- Reporting before the managing staff about complaints and laboratory KPIs.

- Providing the effective functioning of the quality system and its continuous

improvement.

- Technical communication on customers’ demand.

Team:
- Quality department (complaint handling team, quality control team)

- Support team (B2B, B2C)
Required knowledge and education:
- Standard ISO 9001

- Standard ISO 14001

- Standard IATF 16949

- Standard ISO 22000
- Core tools in automotive quality: SPC, MSA, FMEA, APQP, PPAP

- Basic technical knowledge of the parts in production

- Basic methods of quality control

- Basic skills of using the laboratory equipment.

Working languages:
- Ukrainian (native)

- German (basic business language)

- English (basic business language)

Interaction / Communication / Meetings:
- Coordination of working meetings with working staff headlined

- “Complaints”,“Quality control” and other topics from the responsibility scope.

- Technical topics meetings

Additional experience / skills:
- Experience in business trips to EU

- Experience in business interpreting (German, English)

- Experience in customers negotiations

- Driving license (B,C)

- PC office free use

Hobby:
Rock music, swimming, car racing, travelling.

Additional information:
Sociable, punctual, easy contact with people, friendly.