Viktoriia-Ifoma

VIKTORIIA-IFOMA UDECHUKWU
SALES · MARKETING · BUSINESS DEVELOPMENT · CUSTOMER EXPERIENCE
Graz, Austria | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL PROFILE
Customer-focused business professional with experience across sales-oriented communication, customer retention, business
administration, event management and social media marketing. Experienced in B2C environments, outbound communication,
client engagement, market research and KPI-driven operations. Strong multilingual communicator with a background in business
and digital trade and practical experience supporting marketing initiatives and business development projects.

PROFESSIONAL EXPERIENCE
Social Media Management & Marketing Projects | Lumené Collective
Feb 2026 – Present
• Working across social media management and marketing projects, with a focus on content, positioning and digital presence.
• Conducting market research and developing service offerings and positioning based on target audience needs.
• Supporting client outreach and prospect communication to develop business opportunities.
• Creating social media content concepts, captions and marketing copy for promotional campaigns.
• Developing promotional content and campaigns for an independent personal-training business, supporting its online visibility
and audience engagement.
• Contributing to brand positioning and early-stage marketing development for an emerging online children’s and teen clothing
business.
Customer Service Representative | Gypsy | iGaming
Jun 2025 – Aug 2026
• Managed inbound and outbound customer communication, including reactivation, failed-deposit support and customer retention
across multiple customer segments.
• Consistently achieved monthly player-deposit targets of up to €30,000 as part of a performance-based bonus structure.
• Served as the primary German-speaking team member for German-language customer interactions, communicating directly
with clients in German.
• Handled VIP and pre-VIP customer interactions, identifying customer needs and resolving first-line issues while following
approved procedures.
• Tracked daily call outcomes, customer feedback and recurring issues using internal reporting and CRM/back-office systems.
• Shared customer insights with relevant teams and contributed suggestions for improving scripts, offers and call-handling
processes.
• Participated in weekly planning and performance meetings, monitored individual KPIs and managed daily outbound call quotas.
• Supported onboarding and ongoing skill development while maintaining professional communication and compliance with
approved scripts.
Event Planner & Co-Organizer | Independent Event Projects
Aug 2022 – Mar 2025
• Planned and coordinated independent events from concept development through on-site execution.
• Developed event concepts, themes, schedules, timelines and guest experiences in collaboration with co-organizers.
• Managed venue coordination, event personnel, VIP and guest lists, budgets, expenses and logistical planning.
• Coordinated transportation and accommodation arrangements and supported smooth event-day operations.
• Planned and executed promotional activities across social media and direct communication channels.
• Managed in-person ticket sales and customer communication before and during events.
Business Administration Manager | MLA Salon
Apr 2022 – May 2025
• Supported day-to-day business operations through customer communication, appointment coordination and service support.
• Consulted with customers to understand needs, recommend suitable services and provide a positive client experience.
• Handled customer transactions, records and routine administrative tasks with attention to accuracy.
• Monitored product and stock levels and supported purchasing and day-to-day inventory needs.
• Assisted with promotions and the salon’s online presence through customer-facing communication and content support.
Administrator | La Santé
Aug 2020 – Sep 2021
• Supported day-to-day administrative operations, team coordination and performance evaluations.

• Assisted with budgeting, financial reporting and compliance-related administrative tasks.
• Supported programme planning and evaluation in collaboration with relevant stakeholders.
• Managed procurement and inventory processes, helping maintain stock levels and reduce unnecessary waste.

EDUCATION
VNTU — Vinnytsia National Technical University | Bachelor in Business and Digital Trade | 2025 – Present
Vorstudienlehrgang der Universität Graz | German Preparation Programme | Mar 2022 – Jun 2023
Gymnasium No. 1 | Secondary Education | 2019 – 2021

PROFESSIONAL DEVELOPMENT | COURSES
Digital Marketing • Social Media Marketing • Public Relations (PR) • B2B Sales

CORE SKILLS & LANGUAGES
Core Skills Languages
• Sales & customer communication Ukrainian
• Customer retention & reactivation Russian
• Business development & outreach English
• Social media management German
• Content & copywriting
• Market research & positioning
• Event & project coordination
• Administrative & operational support
• KPI tracking & reporting