Денис

DENYS
MOROZ
QA\QC Manager

Education
About Me WESTERN UKRAINIAN NATIONAL UNIVERSITY
I am 19 years old and live in Lutsk. I am Faculty of Computer Information Technologies 2023
responsible, outgoing, and a quick learner. – 2026 (in progress)Bachelor’ s Degree in Computer
I am good at multitasking, solving Science (unfinished)
problems, and meeting deadlines. I am
interested in video games and 3D
modeling, and I have strong logical Professional Experience
thinking skills and an eye for detail.
CUSTOMER SUPPORT MANAGER Aug 2024 - Mar 2025
SENIOR CUSTOMER SUPPORT MANAGER Mar 2025 - Apr 2025
Provided timely support via chat and email in a high-volume
Contact casino environment.
Handled player complaints, account verifications, and payment

[відкрити контакти](див. вище в блоці «контактна інформація») queries.
Maintained up-to-date knowledge of company games,
[відкрити контакти](див. вище в блоці «контактна інформація») promotions, and KYC policies.
During a 12-hour shift, I handled up to 160 chats and emails. I
@owano_seraph
maintained a KPI of 90+ over a long period while working in
[відкрити контакти](див. вище в блоці «контактна інформація») support
moroz-b72600363 For work, I used Livechat and HelpDesk to communicate with
clients. For communication with other departments, I worked
with Slack and Telegram, internal BO.

Skills
QA\QC MANAGER Apr 2025 - Dec 2025
Negotiation Skills SENIOR QA\QC MANAGER Dec 2025 -‌ - ‌P
Present
resent
Problem-Solving
Monitored and evaluated performance of support managers
Time Management
Presentation Skills Created and conducted knowledge tests to ensure service
Networking quality

Team Collaboration
Created new criteria for the KPI system and training.
Multitasking in HighPressure
Environments Delivered regular reports and statistics on team productivity

Trained and mentored new customer support staff for
Language onboarding
For work, I worked with Google Sheets (Doc, Excel, etc.),
English B1
Notion, Clickup, Zoho, Slack, Telegram, Livechat, HelpDeck,
internal BO.
Ukrainian native