Ali

Ali Mohammad [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Logistics Coordinator & Customer Support Specialist
DLF Phase 2, Gurgaon , Haryana , 122105, India

Detail-oriented Logistics Coordinator and Customer Support Specialist with 2+ years of experience in managing
shipments, vendor negotiations, and customer retention. Skilled in CRM, GPS tracking, and problem-solving with a
strong ability to work remotely and deliver results.

Work Experience
Logistics Coordinator / Dispatcher Jun 2024 - May 2025
XpressBees | Delhi

Logistics Coordinator with 1 year of experience in shipment tracking, route optimization, vendor management, and
documentation. Proficient in CRM and GPS tools for efficient coordination and timely delivery. Strong analytical,
problem-solving, and communication skills.
Coordinated 50+ weekly shipments ensuring 98% on-time delivery rate
Reduced delivery delays by 25% through optimized route planning
Negotiated vendor contracts saving 10% on transportation costs
Managed logistics documentation and resolved delivery issues swiftly
Utilized CRM and GPS tools to monitor and update shipment status in real-time
Successfully handled high-volume projects independently with minimal supervision

Customer Support Specialist Mar 2022 - Apr 2023
Parimatch | Delhi

Customer Support Specialist with 1 year experience resolving client issues, managing accounts, and handling
complaints using CRM tools. Skilled in client retention strategies, multitasking, and maintaining high customer
satisfaction. Excellent interpersonal and communication abilities.
Resolved 95%+ customer issues on first contact, improving client satisfaction
Managed high-volume international customer queries using CRM software
Promoted retention offers, increasing client loyalty by 15%
Achieved top customer service scores in Q4 2022 consistently
Handled payment and account disputes efficiently, reducing complaint resolution time
Maintained professional communication in a fast-paced remote environment

Education
Dnipro State Medical University Feb 2024 - Present

MBBS ( Bachelor of Medicine Bachelor of Surgery) Dnipro, Ukraine

GD Goenka University Jun 2020 - Jul 2023

BBA (International business) Gurgaon