Олександр

01.11.2025, 09:25 Alexandru Babaian - Resume

Alexandru Babaian
IT Support Engineer | Customer Support Representative

📧 [відкрити контакти](див. вище в блоці «контактна інформація»)
📱 [відкрити контакти](див. вище в блоці «контактна інформація»)
📍 Constanta, Romania
💼 LinkedIn

Professional Summary

Multilingual IT Specialist with extensive experience in technical support, process
automation, and AI-driven solutions for clients and digital workflows. Expert in problem
diagnosis, software and hardware configuration, chatbot development, and client
training for IT product usage. Specialized in automation tools (Make.com), AI integration
(ChatGPT, Claude), and bot development for Telegram and WhatsApp. Experience
working with international clients and testing software functionality across different
language versions.

Professional Experience

IT Support Engineer
iSellMore SFA Solutions
Oct 2024 - Present

Providing comprehensive technical support to multilingual clients
Diagnosing and resolving complex user problems across different language versions

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Testing software localization accuracy for Romanian, Russian, and Ukrainian interfaces
Identifying and reporting localization bugs using internal bug tracking systems
Software and hardware configuration and maintenance for international users
Training clients in IT product usage with multilingual documentation
Documenting and reporting client requests with linguistic precision

Technologies: VPN, OLAP, Networking, Office 365, Jira, iOS, Microsoft Exchange, Remote Desktop,
Atlassian JIRA, Android Testing, Microsoft Teams, Monday CRM, Binotel

Insurance Broker
Destine Broker de Asigurare-Reasigurare
Feb 2024 - Present

Managing insurance policies and client relationships
Processing multilingual documentation for international clients
Quality assurance of translated insurance materials
Sales and client communication in multiple languages

Skills: Sales, Insurance, Auto Insurance, Life Insurance, Health Insurance, Communication &
Negotiation, Multilingual Documentation

Logistics Officer
Tulcea Humanitarian Logistics Hub
Feb 2022 - Jul 2023

Processing customs documents in multiple languages
Managing humanitarian goods arrival and documentation
Collaborating with international customs brokers
Quality control of multilingual shipping documentation
Coordinating loading/unloading operations

Skills: Customs Operations, Document Management, International Logistics, Quality Control,
Multilingual Documentation

Maritime Agent
BIO-CONSULTING UKRAINE LTD
Sep 2018 - Feb 2022

Registered incoming and outgoing ship declarations
Provided multilingual support for customs commissions

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Represented ship interests in international port operations
Accompanied tourists with multilingual guide services
Managed international maritime documentation

Skills: Maritime Operations, Customs Declarations, International Relations, Tourism Services,
Multilingual Support

Project Manager
Ukrainian Horticulture Business Development Project (UHBDP)
Sep 2017 - May 2019

Managed key initiatives supporting Ukraine's horticultural sector development
Supervised project operations and coordinated with stakeholders
Implemented strategies for increased productivity, market access, and sustainability for
local farmers
Facilitated training programs for agricultural communities
Promoted environmentally friendly practices in agricultural sector
Led multichannel marketing initiatives for agricultural products

Skills: Project Management, Team Leadership, Strategic Planning, Stakeholder Coordination, Digital
Marketing, Multichannel Marketing, Agricultural Development, Training Facilitation

Insurance Broker
PJSC "ETALON INSURANCE COMPANY"
Jun 2015 - Present

Supervise daily branch operations ensuring company standards compliance
Manage and train teams to improve performance and customer satisfaction
Develop and implement sales and marketing strategies
Monitor branch performance through financial analysis

Head of Claims Department
PRIVATE JOINT STOCK COMPANY "KRONA"
Mar 2008 - Jun 2015

Evaluated and analyzed client damages with high accuracy
Managed multilingual claim documentation and processing
Ensured compensation calculations met policy terms
Optimized internal processes and reduced resolution time

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Provided emergency support and clear communication to international clients
Maintained high levels of customer satisfaction across language barriers

Skills: Claims Assessment, Process Optimization, Client Communication, Quality Assurance,
Multilingual Support, Microsoft Office Suite

Service Desk Specialist
Freelance
Mar 2007 - Present

Recording and resolving technical problems across multiple platforms and languages
Processing service requests and providing technical support through various channels in
multiple languages
Testing web-based applications and mobile apps for localization accuracy
Executing test cases to ensure linguistic and functional quality
Planning and implementing IT changes with consideration for localization requirements
Monitoring systems to prevent problems and investigating recurring localization issues
Collaborating with international teams to resolve cross-language compatibility problems

Technologies: Windows, Linux, VPN, Active Directory, Networking, Office 365, Windows Server,
Microsoft Exchange, Google Docs, ServiceNow, Network Administration, Localization Testing

Education

Certified Insurance Distributor and Reinsurer Manager
Institute of Financial Studies (ISF) 2024

MBA - Erasmus for Young Entrepreneurs
Young Entrepreneurs Program 2024

Master's Degree - Accounting and Audit
Odesa State Agrarian University 2007-2008

Master's Degree - Agronomy
Odesa State Agrarian University 2002-2007

MBA - Viticulture
Domaine GUILLOT-BROUX 2004-2005

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Languages

Romanian Native Ukrainian Fluent Russian Fluent

French Advanced 🇺🇸 English Intermediate

Core Competencies

Digital Automation & AI Technical Support

Telegram & WhatsApp bot development, Problem diagnosis, Software/Hardware
Process automation (Make.com), ChatGPT & configuration, Customer support, Remote
Claude AI integration, Workflow optimization, support, Technical troubleshooting
Customer support chatbots, Social media
automation

Web Development & Design Tools & Technologies

WordPress, Wix, Tilda web development, Make.com, SendPulse, Monday CRM,
UI/UX design (Canva), Video content creation Microsoft Teams, ChatGPT API, Claude API,
(Movavi), Microsoft Office/Excel advanced, VPN, OLAP, Remote Desktop, ServiceNow,
Data analysis Linux administration

Projects & Case Studies

Monday.com CRM & Automation System
📊 Client Relationship Management Platform
Monday.com & Make.com

Comprehensive client relationship management platform with automated workflow
integration. Manages insurance client database, contract lifecycle, and financial tracking
with intelligent automation for contract renewals and commission calculations.

Key Features:

Complete client database management with contract categorization
Automated contract expiration notifications and renewal workflows
Contact information management with communication history
Monthly insurance commission and rewards tracking
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Advanced search and filtering capabilities
Data backup and monitoring tools

Technologies: Monday.com Platform, Make.com API, Workflow Automation, Financial Tracking,
Database Management

Social Media Automation Platform
📱 Automated Facebook/Instagram/TikTok Posting System
Make.com & AI Integration

Fully automated social media management system that parses content from source
Facebook pages, intelligently rewrites content using AI, and publishes to multiple social
media platforms without human intervention. Enables consistent brand presence across
Facebook, Instagram, and TikTok with customized messaging.

Key Features:

Automatic content parsing from Facebook public pages
AI-powered content rewriting and adaptation using custom prompts
Automated multi-platform posting (Facebook, Instagram, TikTok)
Content formatting and visual optimization for each platform
Zero human intervention - fully automated workflow
Scheduled posting with optimal timing algorithms

Technologies: Make.com, Facebook Graph API, Instagram API, TikTok API, Anthropic Claude API,
Content Parsing, Social Media Automation

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Insurance Automation Bot
🤖 Automated Insurance Processing Workflow
Make.com Automation

Automated workflow for processing insurance documents via Telegram integration.
Receives PDF insurance documents, extracts key data, and automatically updates
Monday.com dashboard with policy information and client notifications.

Key Features:

PDF document processing via Telegram bot
Automated data extraction using PDF-Extractor service
Monday.com CRM integration and file upload
AI-generated client notification messages
End-to-end insurance policy management

Technologies: Telegram Bot API, Make.com, Monday.com API, Anthropic Claude API, Serverless
Architecture

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PDF-Extractor
📄 Automated Document Processing Tool
GitHub Repository

Automated tool for extracting key data from PDF documents. Parses uploaded PDF files
and extracts structured data using regex patterns for further processing in business
workflows.

Key Features:

PDF parsing via API endpoint
Structured data extraction using customizable regex patterns
Returns data formatted for automated processing
Serverless deployment ready

Technologies: JavaScript, pdf-parse, Vercel, Serverless Architecture, API Development, Regex
Patterns

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