Інна

INNA BERKUN
CUSTOMER SUPPORT & COMMUNICATION
SPECIALIST | REMOTE WORK | MULTILINGUAL

PROFILE
Multilingual professional with experience in the medical field, customer service,
and translation. I hold a bachelor's degree in English translation and am fluent in
the English language. I have practical experience in translation, customer
CONTACT communication, and administrative tasks in a clinical and remote environment. I am
looking for an opportunity to work remotely in the areas of translation, English
[відкрити контакти](див. вище в блоці «контактна інформація») communication, or customer support.
(WhatsApp,Viber, Telegram)
[відкрити контакти](див. вище в блоці «контактна інформація»)
WORK EXPERIENCE
Jeddah, Saudi Arabia Freelancer (Language Support, Customer Service)
Upwork, Remote | 01.2025 – Present | Jeddah, Saudi Arabia
SKILLS Performing language, audio, and content tasks, communicating with clients, and self-managing
projects.

Translation and Interpretation (English General Nurse
German Dental and Dermatology Centre | 01.2022 – 01.2025 | Doha, Qatar
Ukrainian/Russian)
Assisting in dentistry and dermatology, administration, X-rays, and electronic files.
Professional communication with clients
Freelancer (Academic and Content Writing)
Experience in remote work (Upwork, 4writers.com Remote | 07.2021 – 01.2022| Istanbul, Turkey
CRM, email/ telephone support) English-language academic and content writing with adherence to deadlines and quality.

Knowledge of medical terminology, Dental Assistant
experience in dentistry Natural Beauty Dental Centre | 04.2019 – 04.2020 | Manama, Bahrain
Preparation and sterilization of instruments, as well as assistance during procedures.
Organization of records, documentation,
Customer Service Specialist
administration
International Company (NDA) | 09.2016 – 02.2019 | Kyiv, Ukraine
Microsoft Office Support of English-speaking clients by phone and email, working with CRM.

Dental Assistant
LANGUAGES Kravchenko Medical Centre | 02.2015 – 05.2016 | Kyiv, Ukraine
Assistance, X-rays, sterilization, and communication with patients.

English - C1
Nurse / Administrator
Turkish - B1 ESTE Line| 07.2014 – 12.2014 | Kyiv, Ukraine
Ukrainian - fluent Assistance to doctors of various dental specialities, sterilization, and patient registration.
Russian - fluent
Call Center Agent
GfK | 11.2011 – 09.2012 | Kyiv, Ukraine
CERTIFICATES Conducting surveys and interviews within research projects.

General Nurse, Ministry of Health of
Ukraine - July 2014
EDUCATION
Basic Life Support (BLS) - April 2019
International Life Support (ILS) - August
Bachelor of Philology (English Translation)
2022
Kyiv National Linguistic University 2014- 2018
Prometric Exam - July 2022
QCHP License #31800 - January 2023
Associate Degree (Nursing)
Kyiv Municipal Medical College 2010- 2014