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Islam Najafov [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
IT Support / HelpDesk/
@nadzhafov2015
Technical Support Specialist
LinkedIn

Summary

Entry-level IT Support Specialist with hands-on experience in computer hardware,
software, and basic networking. Cisco Networking Academy certified (IT Essentials)
with practical skills in assembling, configuring, and troubleshooting PCs, laptops,
printers, and home/SMB networks across Windows, macOS, and Linux. Provides end-
user support onsite and remotely, performs system maintenance, drivers and
updates management, and basic data backup and security practices. Strong
communication and documentation skills from journalism and website editing
background; Master’s in Law reinforces analytical thinking and attention to detail.
Focused on efficient incident resolution and a reliable user experience.

Skills

PC assembly, hardware diagnostics, and component upgrades.
Installation and configuration of Windows, macOS, and Linux operating systems.
Software installation, configuration, and troubleshooting (drivers, antivirus, office
tools).
Setup and maintenance of home and small-office networks (LAN/Wi-Fi, routers,
modems, IP settings).
Installation and configuration of peripheral devices (printers, storage, monitors).
Basic understanding of virtualization, cloud computing, and data security
practices.
System performance optimization, data backup and recovery, and user support.
Familiar with basic network utilities (ping, ipconfig, tracert) and Cisco Packet
Tracer.
WordPress website management, content editing, and SEO optimization.
Effective communication with end users, issue documentation, and clear
reporting.
Certified by Cisco Networking Academy (IT Essentials, Computer Hardware
Basics, Creating Compelling Reports).
 Experience

IT Support / Helpdesk Specialist (Freelance)
Self-employed | 2022 – Present Time
Provided technical support to private clients, assisting with installation,
configuration, and maintenance of Windows-based PCs and laptops.
Diagnosed and repaired common hardware and software issues, including
component replacement, driver setup, and system optimization.
Installed and configured operating systems, office applications, antivirus
software, and peripheral devices such as printers and routers.
Set up and maintained home and small-office networks (LAN/Wi-Fi), ensuring
stable connectivity and device communication.
Performed system cleanups, data backup and recovery, and implemented basic
security measures for user protection.
Advised clients on hardware upgrades and troubleshooting steps to improve
system performance and reliability.
Documented recurring issues and applied preventive solutions to minimize
downtime.

Satellite TV Technician / Field Engineer
Provider: AGSAT/ Satellite Services, Sumy region | 2017 – 2022
Installed, aligned, and configured satellite dishes and receivers at customers’
homes and small offices across Sumy region.
Performed signal tests, diagnostics, and tuning to ensure optimal reception
(measured signal strength, adjusted elevation/azimuth).
Connected and configured decoders, set-top boxes, and associated peripherals
(LNBs, coaxial cables, splitters).
Troubleshot hardware and connectivity issues (cable faults, grounding, power
supply, faulty components).
Provided customer training on device operation, channel tuning, and basic
troubleshooting steps.
Conducted routine maintenance, upgrades of existing installations, and
migration to newer satellite technologies.
Managed spare parts inventory and prepared job reports with technical notes
and customer feedback.
Media Journalist & Website Editor (Eurovision Projects)
Freelance | 2011 – 2017
Created and managed a Eurovision-themed website on WordPress, covering
news, rehearsals, and live events.
Produced original articles, photo reports, and interviews with artists and
delegations during multiple Eurovision Song Contests across Europe.
Administered and grew social media communities dedicated to Eurovision,
maintaining high engagement and regular content updates.
Coordinated media accreditation, press access, and collaboration with event
organizers and PR representatives.
Edited, proofread, and published multilingual content, ensuring accuracy, tone
consistency, and timely delivery.
Combined journalistic storytelling with technical website maintenance, SEO
optimization, and visual content management.

Education

Kyiv National University of Trade and Economics
Master Degree, Jurisprudence
Legal support for entrepreneurial security
(2011-2017)

Certifications

STEP IT Academy Azerbaijan
IT Essentials
(2025)

CISCO Networking Academy
Computer Hardware Basics
(2025)

CISCO Networking Academy
Creating Compelling Reports
(2025)