Марина

SUMMARY
I am a results-oriented and strategic Hotel, Marketing and Marine Operations professional with over 18 years of combined seagoing and shoreside experience. Consistently delivers high-quality results through operational excellence, strong leadership, and a hands-on management approach.
Extensive background in cruise and private yacht hospitality, combined with proven experience in opening and launching an apart-hotel from scratch. Successfully managed full operational setup, staff recruitment and training, service standards implementation, supplier and contractor negotiations, and day-to-day property management, while ensuring exceptional service quality, discretion, and confidentiality.
A dedicated and highly motivated professional recognized for the ability to assess operational needs, optimize processes, and implement cost-effective solutions that enhance efficiency without compromising service standards. Demonstrated expertise in team leadership, training, and development, as well as in recruitment and workforce planning for Deck and Engine Officers across multiple fleets, maintaining the highest professional and compliance standards within the marine industry.
Highly detail-oriented, adaptable, and well-organized, with a proven ability to manage multiple priorities in dynamic environments. A fast learner with a proactive mindset, committed to continuous professional growth and operational improvement. Known for a solution-driven approach and the ability to successfully implement initiatives that deliver measurable improvements to business performance.

Key Skills and Competencies
• Strong interpersonal and communication skills, with the ability to engage effectively with all levels of management and employees.
• Extensive public speaking experience, delivering presentations to audiences of up to 3,000 people.
• Proven ability to analyze and manage large volumes of information with precision and efficiency.
• Open-minded and adaptable, thriving on new challenges and continuous improvement.
• Strong leadership and team management skills, focused on motivation, development and achieving
measurable results.
• Experience in hotel pre-opening projects, managing operations from concept to successful launch.
• Skilled in personnel management, including recruitment, training and performance optimization.
• Expertise in strategic planning and the implementation of operational improvements to achieve organizational goals.

Computer/Software skills
Microsoft Excel/ Word/Power Point Adobe photoshop
Fidelio/Servio
Encore/ AS400/ Crunch Time/ Siebel
CRM/ Bars MMFO core banking system/ EWA/ AБС ММФО, DAT
CrewInspector/ Teams
Travelline/ OTA- channels (Booking, Expedia, Hotel Beds and etc). CrewInspector

EXPERIENCE

HR Recruiting Manager / CMI- Ship Management/ Anglo-Eastern Cruise Management08/2021 - Present
• Conduct screening and interviews for Deck and Engine Officers, ensuring that only qualified professionals are selected to join the fleet.
• Provide onboard and online training coordination, including assigning officers to required training programs.
• Oversee administration, documentation, and record-keeping for all officers in compliance with MLC, Flag, and Class requirements. Develop and maintain strong relationships with global recruitment agencies to ensure a steady pipeline of qualified candidates.
• Implement company policies and procedures, ensuring consistency and alignment with corporate objectives.
• Provide advice and support to management on employee relations and recruitment strategy.
• Manage data entry and documentation updates for all officers across the fleets.
• Support the crewing team with rotation planning, certification tracking, and compliance with maritime standards.
• Conduct extended interviews for Deck and Engine Officers in close cooperation with vessel owners to ensure optimal crew placement.

Ast. HR recruiting manager / IDCC – Medical center in New York 01/2021 - 07/2021
• Screened CVs of doctors and other medical professionals required for the medical center.
• Organized and maintained a comprehensive staff database for the CEO.
• Ensured all job descriptions and responsibilities for medical staff were accurate and up to date.
• Coordinated and maintained work schedules for all medical personnel.
• Provided direct administrative support to the CEO, assisting with various operational and organizational tasks as needed.
• Ensured compliance with New York State regulations and procedures for all medical staff.

Guest Services Manager/ Apart- hotel Fontan Prestige 06/2020 – 01/2021
• Managed OTA (Online Travel Agency) channels including Reservations, Expedia, and Hotelbeds, ensuring
• accurate content, pricing, and availability.
• Organized and supervised daily staff operations, ensuring smooth coordination across all hotel departments.
• Participated in negotiations with potential contractors and suppliers (equipment, amenities, printing materials, and other hotel services).
• Prepared and implemented recommendations for layout and zoning improvements within hotel premises.
• Oversaw delivery and e-commerce operations, including:
• Development of product categories and pricing strategies.
• Creation of rate matrices for residents, non-residents, and commission-based pricing.
• Development of standardized hotel service agreements.
• Designed and maintained the hotel staffing structure, defining positions and roles for each department.
• Conducted interviews and candidate evaluations for various hotel vacancies.
• Developed and implemented key organizational documents, including:
• Draft collective agreements
• Staff regulations and internal labor policies
• Rules for guest admission and placement
• Service standards and detailed job descriptions
• Coordinated the Guest Services team, including training, scheduling, and performance monitoring to ensure compliance with policies and service standards.
• Organized and prioritized work schedules for the Guest Services department to guarantee adequate coverage and consistent service quality.

Manager - economist/ Oschadbank 08/2018 – 07/2020
• Conducted preliminary credit analyses ranging from simple to complex cases, including calculations of cash flow, debt service coverage, collateral coverage, and guarantor net worth.
• Monitored and evaluated sales performance against targets, providing insights to improve results.
• Ensured risk awareness and compliance by applying firm policies and procedures, safeguarding client assets, and maintaining adherence to all relevant laws and regulations.
• Facilitated the opening of bank accounts for individual clients, ensuring proper documentation and regulatory compliance.
• Managed document control and reporting, including contracts, invoices, and correspondence with counterparties.
• Oversaw the registration and administration of loans and deposits, maintaining accuracy and compliance with internal standards.

SHIP EXPERIENCE
Royal Caribbean Ltd- Anthem of the seas, Allure of the seas, Jewel of the seas, Brilliance of the Seas2010-2018
Motor Yacht- Delma
• Cruise Sales Manager
• Loyalty Ambassador
• Guest Services Officer

Key Responsibilities:
• Delivered consistently exceptional customer service standards through effective team leadership, structured training programs, and performance management.
• Designed and implemented service improvement initiatives aimed at enhancing guest satisfaction and overall service quality.
• Mentored, trained, and developed staff members, supporting professional growth and promotion into higher-responsibility roles.
• Prepared and delivered professional presentations and training sessions to improve communication, engagement, and operational efficiency.
• Coordinated pre-arrival planning, including detailed arrival lists and fully personalized welcome arrangements for VIP guests.
• Planned and executed VIP events, private dinners, and exclusive gatherings, ensuring flawless organization and premium guest experience.
• Organized and maintained welcome materials and guest documentation, including customized information packs, menus, and local guides.
• Provided guests with detailed information about hotel amenities, local attractions, and nearby venues, actively promoting in-house services.
• Anticipated guest needs and delivered highly personalized service, building long-term relationships based on trust and discretion.
• Managed multi-functional staff teams, including training, scheduling, performance evaluation and service standards compliance.
• Prepared and submitted operational and financial reports, including Food & Beverage performance, guest satisfaction metrics, and comparative analysis.
• Assisted guests with travel coordination, reservations, special requests, and confidential communications.
• Oversaw financial reporting, cash handling, and service analytics, ensuring accuracy, transparency, and compliance with company standards.

ON LAND
Office Manager / Partner, charity organization2008
• Managed office operations and coordinated various projects, including team building initiatives both in-person and virtually.
• Assisted in the preparation of informational booklets and developed projects to optimize operational performance.
• Traveled to multiple locations to provide support, guidance, and training in high-risk situations, ensuring proper handling and safety procedures.

Receptionist / Arcadia Plaza , hotel2007-2008
Created and maintained spreadsheets and documentation, and managed general front desk operations.
Provided professional guest services, including city information, sightseeing recommendations, and handling local and foreign currency exchanges.
Assisted with and resolved guest complaints, ensuring high levels of customer satisfaction.

EDUCATION
Polytechnic University/ Master’s degree: Management and administration of foreign economic activities.
Juridical lyceum

REFERENCES

Available upon request