Марина

Khalikova Maryna
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Ukraine/Odessa

Summary
Results-driven professional with 18+ years of international experience across HR, recruitment, maritime
operations, hospitality, and business management. Proven ability to build functions and operational
processes from the ground up, drive recruitment strategies, optimize workflows, and lead cross-functional
initiatives. Combines strong organizational, analytical, and leadership skills with a hands-on approach to
problem-solving, process improvement, and business performance.

Experience
08/2021 – Present CMI- Ship Management/ Anglo-Eastern Cruise Management
HR Recruiting Manager
Conducted screening and in-depth interviews for Deck and Engine Officers in
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collaboration with vessel owners.
Coordinated onboard and online training, ensuring officers completed all
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mandatory training programs.
Managed officer personnel records, documentation, and certification tracking
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across the fleet, ensuring accuracy and compliance with MLC, Flag State, and
Class requirements.
Developed and maintained relationships with international recruitment agencies
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to ensure a consistent pipeline of qualified candidates.
Implemented company policies and procedures, supporting employee relations
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and recruitment strategy.
Supported crewing operations, including rotation planning, certification
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monitoring, and compliance with maritime standards.

01/2021 – 07/2021 IDCC – Medical center
New York Ast. HR recruiting manager
Screened CVs of doctors and other medical professionals required for the medical
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center.
Organized and maintained a comprehensive staff database for the CEO.
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Ensured all job descriptions and responsibilities for medical staff were accurate
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and up to date.
Coordinated and maintained work schedules for all medical personnel.
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Provided direct administrative support to the CEO, assisting with various
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operational and organizational tasks as needed.
Ensured compliance with New York State regulations and procedures for all
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medical staff.

06/2020 – 01/2021 Apart-hotel Fontan Prestige
Guest Services Manager
Led the end-to-end pre-opening and operational launch of an apart-hotel,
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establishing core business processes, service standards, and operational
workflows from scratch.
Developed pricing strategies, revenue structures, OTA distribution channels, and
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booking processes across major online platforms.
Established organizational structure, staffing plans, recruitment processes, job
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descriptions, internal policies, and SOPs.

Designed guest service frameworks, including service rate cards, damage and loss
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compensation policies, and standardized service agreements.
Managed supplier negotiations, procurement coordination, and operational
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readiness of hotel facilities.
Oversaw daily hotel operations, staff training, scheduling, and service quality to
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ensure efficient operations and consistent guest experience.

08/2018 – 07/2020 Oschadbank
Manager - economist
Conducted preliminary credit analyses ranging from simple to complex cases,
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including calculations of cash flow, debt service coverage, collateral coverage, and
guarantor net worth.
Monitored and evaluated sales performance against targets, providing insights to
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improve results.
Ensured risk awareness and compliance by applying firm policies and procedures,
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safeguarding client assets, and maintaining adherence to all relevant laws and
regulations.
Facilitated the opening of bank accounts for individual clients, ensuring proper
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documentation and regulatory compliance.
Managed document control and reporting, including contracts, invoices, and
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correspondence with counterparties.
Oversaw the registration and administration of loans and deposits, maintaining
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accuracy and compliance with internal standards.

Ship Experience
2010 – 2018 Royal Caribbean Ltd
USA Cruise Sales Associate I 2016-2018
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Loyalty Ambassador I 2014-2016
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Guest Services Officer I 2010-2014
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Key Responsibilities:
Managed monthly sales revenue targets of approximately 3-4 million dollars.
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Recognized multiple times as a Top Sales Associate for outstanding sales
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performance.
Selected for high-performance Concierge assignments, providing personalized
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cruise sales consultations to suite guests.
Independently developed presentations on suite accommodations and Alaska
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itineraries, delivering presentations to audiences of up to 3,000 guests.
Launched and developed the Loyalty Ambassador role from the ground up,
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establishing the function and promoting guest engagement with the loyalty
program.
Mentored and trained team members, supporting professional development and
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career progression.
Coordinated VIP guest experiences, personalized welcome arrangements,
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exclusive events, and private dinners.
Prepared operational and financial reports, analyzing Food & Beverage
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performance, guest satisfaction metrics, and service trends to support
operational improvements.
Oversaw financial reporting, cash handling, and service performance analysis,
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ensuring accuracy and compliance with company procedures.

Education
09/2026 – Present Master’s degree in Extreme and Crisis Psychology
Ukraine, Odessa South Ukrainian National Pedagogical University named after K. D. Ushynsky

09/2007 – 07/2013 Master’s degree in Management and administration of foreign economic
Odessa, Ukraine activities
Odessa Polytechnic National University

09/2005 – 06/2007 Juridical lyceum
Odessa, Ukraine

Key Skills and Competencies
Talent Acquisition & HR Management & Leadership & People
Recruitment Strategy Organizational Development Development
End-to-end recruitment, HR procedures organizational Team leadership employee
candidate assessment, structures, job descriptions, and engagement, training, coaching,
interviewing, and workforce performance management. and talent development
planning.
Business Process Development Maritime & Hospitality
Strategic & Operational Building and implementing Operations
Management procedures, policies, and service Experience across cruise
Process design, operational standards from the ground up. operations, marine recruitment,
efficiency, workflow hotel management, and guest
optimization, and continuous Analytical Thinking & Decision- services.
improvement. Making
Data analysis, candidate Presentation & Training
Adaptability & Results evaluation, problem-solving, and Delivery
Orientation informed decision-making. Public speaking, professional
Proactive, solution-focused presentations, and training for
approach to complex challenges, audiences of up to 3,000 people.
changing priorities, and business
objectives.

Stakeholder Management &
Communication
Effective collaboration with
senior management, department
heads, employees, and external
partners.

Computer/Software Skills
Microsoft Excel/ Word/Power Point Adobe Fidelio/Servio
photoshop
CRM/ Bars MMFO core banking system/ EWA/
Encore/ AS400/ Crunch Time/ Siebel AБС ММФО, DAT
CrewInspector/ Teams Travelline/ OTA- channels (Booking, Expedia,
Hotel Beds and etc). CrewInspector

References
Available upon request

Languages
English Ukrainian
Russian German