Precious

Precious Jimoh
D I S PA T C H E R

Profile Details
Myru 50, Sofiivs’ka
Energetic and lively customer service professional with over 4 years of experience
Borshchahivka
in Dispatch and logistics roles, highly proficient at managing customer inquiry and
Kiev
providing exceptional service delivery for customers and within the team.
Ukraine
I possess advanced proficiency in English and I’m highly skilled in CRM systems, [відкрити контакти](див. вище в блоці «контактна інформація»)
including Housecallpro and Salesforce, which I have utilized to enhance customer [відкрити контакти](див. вище в блоці «контактна інформація»)
interactions and maintain accurate records.

Skills
Employment History Highly proficient in English
Dispatcher, Bozmanfix LLC, Bethlehem, USA
MAR 2024 — OCT 2025 Computer Skills

•
High proficiency using Microsoft
Managed incoming customer requests for appliance repair and provided timely
services and solutions, enhancing customer satisfaction. Google spreadsheets
•
Coordinated dispatch operations, optimizing fast services from our technicians. salesforce

• Great customer service and
Developed and implemented strategies to improve our services and resolve issues communication skills
swiftly.
Well experienced using Google
• maps and detailed tracking of
Collaborated with team members to facilitate seamless communication and loads
logistics support.
Ability to work under pressure
•
and great team player
Utilized CRM systems like Housecallpro and Workiz to maintain accurate records
and monitor customer interactions and provide timely responses.
Time management and great
• organizational skills

Resolved customer complaints, including late, damaged items, ensuring timely and
Domestic Freight Management
satisfactory outcomes.

Highly experienced working in
Logistics Manager, TransportSaver, Dover, USA remote workspace with online
JAN 2023 — DEC 2023 service providers like Zadarma,
• Zoiper

Created and maintained databases to track customer orders and deliveries.
Highly experienced in CRM
systems
•
Maintained accurate records of orders, shipments, invoices, bills of lading.

Languages
•
Russian
Developed relationships with carriers to negotiate competitive rates and service
English
levels.

•
Resolved over 50 customer issues or complaints daily in a timely manner.

•
 Maintained relationship with previous customers due to the excellent and
satisfactory results I provided from previous shipments.

Customer representative, GUO Transport Company Limited
SEP 2021 — SEP 2022

•
Ensured proper documentation and prompt treatment/handling of all the
customer tickets inquiries.

•
Ensured feedback was communicated to customers within agreed and set
timelines.

•
Ensured high standard in all customer correspondences, engaging customers
with the highest level of professionalism, ensuring error-free and well-informed
interactions.

•
Liaised/followed up with the relevant units to ensure requests and complaints
were treated within agreed timelines.

•
Provided accurate, valid and complete information to customers.

•
Resolved customer complaints via phone calls and emails.

•
Managed and tracked inbound and outbound items on a daily basis.

Logistics Dispatcher, Move-it dispatch services, Abuja, Nigeria
APR 2020 — FEB 2021

•
Monitored customer delivery schedules to ensure compliance with established
timelines

•
Assisted drivers with transportation route obstacles to ensure on-time delivery of
loads or vehicles.

•
Provided guidance to logistics managers to assign qualified drivers to customer
shipments.

•
Informed customers about delivery schedules and statuses.

Education
Data analysis, Coursera online program
AUG 2021 — NOV 2021

Business Administration, Kyiv National Economic University
SEP 2018 — FEB 2020

Hospital practice, Barau Dikko Hospital, Kaduna
JUN 2016 — SEP 2016
Bachelor of Medicine, Sumy State university
NOV 2012 — JUN 2018

Biochemistry, University of Cape coast
SEP 2011 — SEP 2012

References
References available upon request

Internships
Certificate of completion (Data Analytics)