Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16009381/

Досвід роботи

Account manager

з 01.2021 по 01.2025 (4 роки)
ABBYY, Київ (IT)

- Drove recurring revenue growth across EMEA area (over 6M€ renewed quarterly).
- Exceeded targets of +105% recurring revenue for HY 2024, +102% for 2023.
- During 2023-2024 reduced the churn rate from 22% to 19%.
- Managed the end-to-end renewal process for existing customers and partners.
- Negotiated renewal terms, pricing and special offers, prepared quotes.
- Developed and implemented strategies to maximize customer retention.
- Identified trends and potential churn risks.
- Forecasted renewal rates and reported on key metrics.
- Built and maintained long-term relationships with the customers
- Collaborated with inside sales to discover upsell/cross-sell options upon renewal.
- Ensured that customers adhered to their contractual commitments.
- Handled and escalated disputes when necessary.

Sales assistant

з 10.2018 по 08.2019 (11 місяців)
British Council, Київ (Освіта, наука)

- Effectively administered over 500 placement tests per month, ensuring 100% accuracy in test scheduling and client data management.
- Increased customer enrollment by 15% through consistent follow-up with prospective customers, improving conversion rates and maximizing sales opportunities.
- Enhanced customer satisfaction by resolving 95% of walk-in, phone, and email inquiries on the first contact, ensuring a smooth and efficient customer service experience.
- Collected customer feedback through regular surveys, leading to actionable insights that contributed to improvements in service quality and overall client satisfaction.

Project Administrator/Business Development Manager

з 05.2017 по 06.2018 (1 рік 2 місяці)
Євроцентр Україна, Київ (Пошук персоналу, HR)

- Successfully executed over 100 international employment projects, ensuring effective collaboration between European and Canadian employers and candidates.
- Increased client satisfaction by 20% by introducing new approaches to candidate selection and providing full support throughout the employment process.
- Prospected for potential new clients in Canada and Denmark and turned them into increased avenues of business
- Generated leads through different channels
- Prepared business proposals, commercial offers, and presentations

Освіта

National Pedagogical Dragomanov University

Foreign Philology, Київ
Вища, з 2007 по 2013 (6 років)

Qualification - English translator, Teacher of English and Foreign Literature

Додаткова освіта та сертифікати

GoIT , Project Management Course

2024, 2 місяці
Сертифікат

Знання і навички

• Salesforce
• SASS
• MS Power BI
• Conducting negotiations
• Time management
• Account management
• Продаж B2B
• Conflict resolution
• Teamwork
• Strategic thinking
• Strategic planning
• Analytical thinking
• Salesforce CRM Analytics
• Customer orientation
• Business communication
• Identification of the client's needs

Знання мов

• Англійська — просунутий
• Українська — вільно