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Додаткова інформація

Svetlana A. Lavrenova

Objective:

Dedicated educator with six years of experience seeking a position as a Hotel Spa Director or SPA Supervisor

Summary of Qualifications

Strong ability to direct and build operations from all spa revenue centers.
Thorough knowledge of spa retailing operations.
Great knowledge of budget control and profit and loss strategies.
Exceptional ability to lead by example
Exceptional oral communication skills to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
Exceptional leadership qualities including strong desire to develop and promote subordinates.
Strong fairness, organized, and strong independent judgment.
Great regard for the workforce, concern for quality, hospitality and guest satisfaction.

Work Experience:

2007 –September 2012 Future Bilingual School, Kuwait
Physical Education Teacher for grade 1-10
Duties and responsibilities:
* Manage a stimulating classroom with responsibility for teaching, testing, grading, assessment, conduct, parent communications, and coordination of extracurricular and athletic activities.
* Demonstrated and explained basic skills, knowledge and strategies of formal sports, games, rhythms and fundamentals of body movement.
* Maintaining discipline in the playground.
* Encouraging students’ participation in activities
* Remarkably organized school sports events.
* General exercise after school assembly
* Trained students in volleyball, swimming and basketball.
* Initiative in planning new strategies of monthly activities
Achievements:
Coached the team of basketball, winner in inter-school championship, 2011
Coached the team of ballet after school activities club

2004 -2007 Palms Beach Hotel & Spa, Kuwait
SPA Therapist
Duties and responsibilities: working as SPA Therapist as well responsible for:

Target report;
Weekly schedule;
Purchasing order and sale on beauty products;
Cost control and training of the new staff.
During absent of SPA Manager, acting as SPA Manager in Charge.

2002-2004 Health Improving Center "Newton Consulting Company"; Ukraine
Health club manager
The range of responsibility:

Supervised Health Club attendants.
Trained new team members.
Oversaw the maintenance and cleanliness of the club,
Performed retail sales and the scheduling of appointments as necessary, working with suppliers, development of the plan on increase in sales, profit report, financial control and purchasing order
Performed other duties as assigned.
Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
Attend Management meetings and convey all relevant information throughout the Spa.
Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
Control ongoing service and product margin analysis to ensure profitability.
organization of work, preparation and development business of the project

2001-2002 Rehabilitation Centre "Dowgolittya"; Ukraine
Assistant Manager
In this position I was responsible for a team of 6 staff.

Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel.
Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.


1997-2001 Rehabilitation Centre "Dowgolittya"; Ukraine
Fitness instructor and Health Therapist
On this position included for recruiting, data control and payment cashing, welcome guest, ensure all areas are hygienically clean to the highest standards, client recommendation for exercise & health consultation. I have also training at the "Sales Marketing".

Education

1988-1991 Bachelor Degree, Chemical Technologies College, Ukraine 1992-1997 Pedagogical University, Ukraine
2001-2002 Medical Massage Therapist, Diploma
Medical Massage education Center “Dowgolittya"; Ukraine
2000
January: Training "Sales & Marketing", Ukraine
October 2006: Training “Phytomer Treatments for face and body” Certificate, Kuwait
March Training “Customer Care- branding, welcoming skills, surprise and delight, WOW service” Certificate, Kuwait

Seminar Attended:
-Personal development
-Dealing with difficult clients
-Product and service sale

Personal Date:

Date of birth-11.07.69
Nationality- Russian
Family status-Married
Language-English, Ukraine, Russian