Ірина

Iryna Porada
■ [відкрити контакти](див. вище в блоці «контактна інформація») ■ Remote (EU time zone)
Languages: English (Fluent) | Ukrainian (Native) | Russian (Conversational)

Professional Summary
Motivated and empathetic professional with over nine years of international experience in hospitality,
management, and guest relations. Worked with up to 2,000 guests daily, coordinating large-scale operations and
ensuring service excellence under pressure. Strong background in team leadership, basic accounting, and
purchasing management, combined with a Master’s degree in Economic Cybernetics. Currently seeking a remote
full-time position where I can apply my organizational, communication, and analytical skills in a growth-oriented
company that offers training and development opportunities.

Key Skills
• Excellent spoken & written English communication
• Customer service & client relations
• Leadership and team coordination
• Accounting & financial reporting (basic level)
• Purchasing and inventory management
• Time management & multitasking
• Problem-solving & empathy under pressure
• Cross-cultural communication
• Fast learner | Adaptable | Reliable

Professional Experience
Entertainment & Guest Relations Specialist | Royal Caribbean Cruise Lines
(2016 – 2025)
• Organized and hosted daily entertainment activities for 2,000+ guests from over 50 nationalities.
• Delivered exceptional guest service in a high-pressure environment with diverse cultural dynamics.
• Coordinated with multiple departments to maintain smooth operations and guest satisfaction.
• Recognized for empathy, energy, and excellence in cross-cultural communication.
Restaurant Manager | Hospitality Group, Ukraine
(2013 – 2016, 2020 – 2022)
• Supervised daily restaurant operations and managed a team of up to 15 employees.
• Oversaw financial documentation, daily reports, and inventory records.
• Managed procurement and supplier relations, ensuring best pricing and quality standards.
• Resolved customer issues tactfully, maintaining a positive brand reputation.
• Implemented workflow improvements that increased efficiency and reduced costs.

Education
Master’s Degree in Economic Cybernetics
Ternopil National Economic University, Ukraine

Bachelor’s Degree in Psychology – in progress
Focus on hypnotherapy and applied psychology.

Additional Highlights
• Trained in mindfulness and stress-release techniques that enhance emotional intelligence and client empathy.
• Deep understanding of human behavior, motivation, and communication.
• Passionate about personal development and continuous learning.
• Open to mastering CRM, ticketing, and virtual communication tools.
Career Goal
To build a meaningful remote career in customer experience, virtual administration, or operations — combining my
management expertise, empathy, and analytical background to create exceptional results.