Юлія

YULIIA KOVALCHUK
Edmonton AB
(780) 884-3376 | [відкрити контакти](див. вище в блоці «контактна інформація»)

QUALIFICATIONS
• Over 9 years of experience in customer service and administrative field
• Experienced as an Executive Assistant, demonstrating advanced organizational skills, attention to detail, and
the ability to manage multiple priorities effectively
• Adept at time management, ensuring deadlines are consistently met while maintaining high-quality standards

SKILLS HIGHLIGHT
• Highly advanced skills in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook, Paint 3D and
internet search skills
• Reliable, handle sensitive information with discretion
• Good phone and email etiquette
• Dynamic team player who is equally productive when work independently
• FOIP certificate – Government of Alberta

WORK EXPERIENCE
Supervisor Jun. 2025 – Jul. 2025
Government of Alberta - Education, Learner Assessment| Edmonton, AB
• Supervised a team of 4 staff members responsible for processing and managing student’s examination
documents
• Oversaw the receipt, organization, and secure handling of over 100,000 exam responses from students of
Diploma and Provincial Achievement Tests Grade 6 and 9 in two months
• Directed and monitored the scanning and digitization of written response, ensuring accuracy and compliance
in line with privacy and security regulations
• Coordinated daily workflows, assigned tasks, and resolved issues to optimize productivity, efficiency and meet
deadlines
• Maintained quality control by reviewing scanned documents and verifying completeness of records
• Supported other areas with workflows when needed to maintain the integrity of the results

Administrative & Processing Clerk Jan. 2025 – May 2025
Government of Alberta - Education, Learner Assessment| Edmonton, AB
• Assisted in clerking of section including the correctness of teachers filling out the sheets of examination books
• Provided an administrative support for teachers such as photocopy and preparing printed brochures correct
and according to the section
• Ensured document management by scanning and filling 37,000 written responses from students of Diploma
and Provincial Achievement Tests Grade 9 in three weeks + 65,000 multiple-choice
• Verified accuracy and completeness of data according to specified format, and marking sheets into correct
booklets
• Collaborated with different teams in different areas to ensure the smooth running of each area

Deli Clerk Jul. 2024 – Sep 2024
Italian Center Shop| Edmonton, AB

Administrative Assistant - Volunteer Apr. 2024 – May 2024
Ukrainian Canadian Congress (UCC – APC)| Edmonton, AB
• Provided administrative support by preparing materials and equipment needed for a career fair
 • Assisted with referring visitors to various areas throughout the career fair
• Provided interpretation and translation support for Ukrainian clients

Executive Assistant to the Commercial Director Mar. 2019 – Apr. 2023
Dragon Capital | Kyiv, Ukraine
• Ensured smooth operation of Commercial Director’s department by managing and coordinating meetings,
facilitating effective communication, and providing administrative support
• Prepared presentations in PowerPoint for Manager and lease department as a whole for the company's
facilities (5 shopping and 13 business centers)
• Participated in the conferences and exhibitions: prepared presentation for the manager's speech, basic
organizational issues
• Organized annual staff training sessions for a 12-person department, property tours and team building events
• Assisted with turnover reports: year-to year analyses of the total incomes of Tenants, month-to-month
benchmarking analyses
• Gathered information/stats – collaborated with all departments to collect data, statistics, and reports

Client Service Manager Jan. 2016 – Feb. 2019
Dragon Capital, Kyiv, Ukraine
• Supported all of the needs and special requests of residents in a condominium complex, including accepting
deliveries, communicating issues and grievances, and dealing with noise and maintenance issues
• Organized and maintained the financial, technical, and residential information both digital and physical client
files of nearly 400 units within a large condominium complex
• Collaborated with cross-functional teams to deliver on-time and successful signing of sales contracts
• Supported the financial department by sending email reminders to clients in advance of payment due dates;
followed-up by phone when necessary
• Maintained relationships with clients to ensure ongoing client satisfaction and loyalty
• Collaborated with the maintenance team regarding repair work in apartments and parking lots according to
the policies and technical requirements

Sales Office Receptionist Dec. 2014 – Dec. 2015
Obolon Residences premium-class residential complex, Kyiv, Ukraine
• Greeted clients as soon as they arrived and connected them with the appropriate party
• Answered phone calls, messages and electronic enquiries
• Oversaw office inventory and timely reordering of supplies
• Performed other clerical receptionist duties such as filing, photocopying
• Assisted with special projects as needed, such as marketing events and informational session for residents

EDUCATION
Bachelor – Finance and Credit 2009 – 2011
International University of Finance, Kyiv, Ukraine

TRAINING
Soft Skills Solutions 2025
United for Literacy

Administrative Procedures and Support in the Office 2025
Alison, Empower Yourself

Customer service standards & Soft skills 2016
Tomalogy CENTER, Kyiv, Ukraine

Effective communications & conflict management 2015
Tomalogy CENTER, Kyiv, Ukraine