Яна

YANA LUTSYK

ABOUT ME
Dynamic iGaming and esports professional with 3,5 years of experience in the industry, including 1 year as a B2B Account [відкрити контакти](див. вище в блоці «контактна інформація»)
Manager at Betinvest. Managed key partner accounts, ensuring platform performance, SLA compliance, and partner
satisfaction. Developed and maintained relationships with high-value clients, negotiated service agreements, and proactively
resolved operational issues. Skilled in multi-platform streaming (Twitch/YouTube), technical troubleshooting, and [відкрити контакти](див. вище в блоці «контактна інформація»)
coordinating teams of 50+ staff to deliver zero-downtime live events.
Seeking a remote middle-level Account Manager role in iGaming/esports companies, focused on partner relations, revenue
http://[відкрити контакти](див. вище в блоці «контактна інформація»)
growth, and strategic account management.

EDUCATION WORK EXPERIENCE
Account Manager – Partner Success May 2025-April 2026
Master’s Degree in Food Technology Betinvest (Customer Support , Remote)
• Managed daily communication with B2B partners, ensuring timely and professional
in progress (2025–2027) support.
Lviv Polytechnic National University, • Managed B2B partners from product integration and launch stages through ongoing
Ukraine
account support, ensuring smooth operations and partner satisfaction.
• Monitored partner platforms to track product activity, event availability, odds accuracy,
and overall platform performance.
Bachelor’s Degree in Food Technology
• Analyzed the visibility and utilization of Betinvest products across partner websites,
2021–2025 identifying integration, operational, and content-related issues.
Lviv Polytechnic National University, • Prepared regular reports on partner activity, product usage, visibility, and platform
Ukraine performance for internal stakeholders.
• Investigated issues related to event feeds, odds, delayed or missing events, and
coordinated resolutions with relevant departments.
SKILLS • Conducted regular audits of partner websites to ensure correct implementation and
optimal presentation of Betinvest products.
• Live streaming & broadcast production
• OBS Studio & streaming platforms (Twitch, • Coordinated with technical, trading, and operational teams to resolve partner issues
YouTube) efficiently and improve service delivery.
• Real-time technical troubleshooting • Investigated unauthorized use of Betinvest content and escalated findings to relevant
• Studio operations & team coordination departments.
(50+ staff) • Achieved and maintained 100% SLA compliance throughout the entire employment
• Partner platform monitoring period.
• B2B partner support & ticketing Assistant Team Lead March 2024 – April 2025
Winners Sports Hub Romania
• Incident management & SLA compliance
Key member of the core team that launched Winners Sports Hub Romania from scratch
• Reporting & analytics (Excel/Google
– built the entire broadcast studio and operational processes in Bucharest
Sheets)
• Recruited, onboarded and managed scheduling for the full studio staff of 50+
• Time management
employees (scouts and players) across 24/7 shifts
• Communication
• Owned end-to-end studio operations: equipment setup, technical infrastructure,
• Critical thinking
workflow design and daily execution
• Project coordination
• Attention to detail • Single escalation point for all technical, HR and operational incidents
• Languages: Ukrainian (Native), English (B1 → • Created and shot promotional content
• Prepared and presented monthly KPI reports and analytics dashboards to senior
B2 in progress)
management
ACHIEVEMENTS • Acted as deputy Team Lead with full operational authority during absences
Broadcast Operator (SCOUT TV) October 2022 – March 2024
• Full studio launch (Romania) from Winners Sports Hub UA
scratch - 2024 • Fully set up and operated live esports broadcasts (eFootball, eBasketball
• 100 % SLA compliance in partner and other disciplines) on Twitch, YouTube,
support • Configured and maintained all technical equipment: cameras, capture cards,
• Coordinated 50+ staff on 24/7 microphones, lighting, PC and streaming software (OBS Studio)
shifts • Adjusted streaming settings in real time: scene switching
• Daily monitoring & research of • Monitored video and audio quality throughout the entire event, prevented
partner platforms copyright strikes (music/content)
• Quickly resolved technical issues during live broadcasts (lags, crashes, audio
drops) to avoid interruptions