Victor

Viesturs Vitols
Lviv, Ukraine · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary

I’m an organised and proactive professional with years of management experience in the
UK, leading teams in logistics and customer service. Along the way, I’ve built a reputation
for clear communication, strong leadership, and keeping projects moving even under
pressure. Now I’m transitioning into the IT sector, where I’m already comfortable with
Agile/Scrum routines and tools like Jira, Trello, and Confluence. I enjoy using AI to speed up
research, summarise meetings, and create updates that are ready for the team. I’m a fast
learner with a strong ownership mindset, currently working toward my PRINCE2
certification, and I thrive on finding smarter ways to get things done.

Skills

●​ Leadership & Team Management

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●​ Agile / Scrum Routines (stand ups, action tracking, follow-ups)

●​Documentation & Knowledge Management

●​ Stakeholder & Client Communication (English, Latvian, Ukrainian)

●​ AI Tools

●​Risk & Change Management

●​ Process Optimisation

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●​ Calm, Proactive Problem Solving
Professional Experience
Business Owner – Mark’s Ice Cream​

Mar 2025 – Sep 2025

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●​​ Built and managed a small business end to end, coordinating suppliers, marketing, and
operations.
●​ Maintained trackers and documentation for inventory, sales, and campaigns.

●​​ Acted as single point of contact for partners, preparing concise updates and ensuring
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follow up
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●​ Applied Agile style iteration to test, adapt, and improve processes quickly.

Logistics Area Responsible – IKEA Distribution Centre, Peterborough​
May 2022 – Mar 2025

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●​ Coordinated cross functional teams, ensuring timely delivery and operational efficiency.

●​ Collaborated with IT to implement reporting tools, improving accuracy and transparency.

●​ Introduced process improvements and SOPs, increasing efficiency by 10%.

●​​ Managed multiple priorities under pressure while maintaining clear stakeholder
communication.

Store Manager – Domino’s, Peterborough​

Mar 2021 – May 2022

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●​ Ran daily stand ups and tracked team actions, improving KPIs by 15%.

●​ Prepared concise performance updates for regional managers.

●​ Implemented new systems and processes, ensuring smooth adoption by the team.

Assistant Manager – PizzaExpress, London​

Jan 2016 – Mar 2021

●​ Coordinated schedules, workflows, and training to keep operations on track.

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●​ Captured and communicated key decisions, ensuring follow ups were actioned.

●​ Delivered structured improvements through process analysis and documentation.
Education & Certifications
●​ PRINCE2 Certification – In Progress

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●​ Front End Development – Udemy

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●​ Agile Fundamentals – Self Study

●​Bachelor’s Degree in Microelectronics – Riga Technical University, Latvia
●​College Degree in IT & Electronics – OVT Technical College, Latvia

Interests
Electronics Projects · Drone Videography · DIY · Volunteeri