Юрій

Yurii Sarapin
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn:
[відкрити контакти](див. вище в блоці «контактна інформація»)
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Telegram: t.me/Murphysyiks

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PROFESSIONAL SUMMARY

Motivated Customer Support Specialist or Dispatcher with strong written and spoken
English, fast learning ability, and experience handling high-volume online communication.
Skilled at understanding context quickly, resolving issues politely, and maintaining a calm,
professional tone in both chat and voice conversations. Looking for a remote Customer
Support role (Chat / Email / Voice) with a focus on problem-solving and excellent
communication.

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CORE SKILLS

Customer Support (Chat, Email, Voice)

Clear verbal communication, neutral accent

High-speed typing and text processing

Strong contextual understanding in complex conversations

Conflict resolution & de-escalation

Basic OS troubleshooting (Windows & macOS)

Remote work discipline & fast learning

Empathy, patience, professional tone

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COMMUNITY & COMMUNICATION EXPERIENCE

Online Chat & Voice Engagement — 2018–2025
Handled thousands of chat interactions in international online communities (Discord,
Instagram, Telegram).

Practiced English daily with native speakers through casual voice chats and debates.

Maintained structured, polite communication during fast, multi-threaded discussions.

Resolved misunderstandings, clarified information, and helped others navigate
conversations.

Demonstrated strong ability to analyze tone, emotional state, and context during live
dialogue — valuable for support calls and live customer interactions.

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EDUCATION

Sumy National Agrarian University — Bachelor’s Degree, [Your Major]
2018–2022

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ADDITIONAL INFORMATION

Languages: English (Upper-Intermediate), Ukrainian, Russian

Comfortable with chat, email, and voice communication

Fast learner, able to handle new software and CRM systems quickly

Available for flexible or rotating schedules

Strong interest in customer support, communication, and remote work