Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16393570/

Досвід роботи

Customer support representative

з 01.2023 по нині (3 роки 3 місяці)
Uncu fashion house, Remote (Light industry)

- Maintained accurate records of customer interactions and updated customer details in the CRM.
- Responded to customer inquiries across WhatsApp, Instagram, email, and phone with fast, friendly, and professional communication.
- Assisted customers with product selection, sizing, order placement, and delivery updates.
- Resolved complaints and escalated issues to management when needed.
- Managed order confirmations, tracking numbers, and follow-ups to ensure timely delivery.
- Provided after-sales support including returns, exchanges, and refunds.
- Helped increase repeat purchases by delivering a positive customer experience.
- Documented customer feedback and shared insights with the team to improve service quality.

Освіта

University of Lagos

Theatre Arts, Other countries
Вища, з 2018 по 2023 (5 років)

Додаткова освіта та сертифікати

Project Management

2025
Сертифікат

Знання і навички

• Punctuality
• Data management
• Project management
• Fast typing
• Responsibility
• Receiving incoming calls

Знання мов

• Англійська — вільно
• Китайська — початковий

Рекомендації

Danmole Oladimeji Taofeek

Danmole Oladimeji Taofeek

Customer support representative, Uncu Fashion House