Світлана

Contact
[відкрити контакти](див. вище в блоці «контактна інформація»)
Svitlana Buhrymenko
I help to make business more successful via excellent customer
[відкрити контакти](див. вище в блоці «контактна інформація») support.
svitlanabuhrymenko (LinkedIn) Ukraine

Top Skills Summary
English Translation
Technical Support
Accomplished Customer Success professional with extensive
Customer Service experience supporting enterprise software clients and optimizing
their post-sales experience. Over a decade of success helping
Languages organizations realize measurable value from digital platforms through
English (Full Professional) strong account stewardship, business insight, and collaboration
Ukrainian (Native or Bilingual) with technical and executive teams. Adept at building trust with
global clients, driving platform engagement, and ensuring continuous
alignment between customer goals and product capabilities.

Experience
WebCEO
Customer Success Manager
April 2018 - August 2025 (7 years 5 months)
Providing timely resolutions to product- and accounting-related customer
support issues
Ensuring a positive customer experience by proactively managing and
strengthening customer relationships
Conducting onboarding processes to increase customer success rates
Maintaining and improving customer satisfaction through ongoing, proactive
support throughout the customer lifecycle
Creating informational emails to raise awareness of major software updates
and bug fixes

Forex Tester Software
Customer Service Manager
December 2016 - January 2018 (1 year 2 months)
Ukraine

Communicating with customers and providing support
Creating and managing the support team’s Knowledge Base (FAQs and
tutorials)
Analyzing customer requests and feedback

Page 1 of 2
Preparing reports based on customer suggestions to enhance software
functionality

WebCEO
4 years 9 months

Partnerships Development manager / Systems Analyst
July 2015 - November 2016 (1 year 5 months)
Ukraine

Managing an exclusive distributor network
Analyzing B2B customer feature requests and translating them into technical
specifications
Writing clear and user-friendly technical documentation
Collaborating closely with project and product managers to ensure service
delivery excellence
Managing the affiliate program

Customer Support Specialist
March 2012 - June 2015 (3 years 4 months)
Ukraine

Providing support to customers via phone, email, and live chat
Investigating and classifying customer issues, escalating complex cases to
appropriate experts
Processing customer requests through the ticketing system (Redmine)
Preparing reports based on customer request analysis
Managing and updating the support team’s Knowledge Base

Education
Kherson State University
Master’s Degree, English Language.Computing. · (1999 - 2004)

Page 2 of 2