Kateryna

Kateryna Tykha
 [відкрити контакти](див. вище в блоці «контактна інформація»)  [відкрити контакти](див. вище в блоці «контактна інформація»)  Constanta, Romania/ Dnipro, Ukraine

Professional Skills
Strong communication skills in Ability to express ideas and CRM, Google Of ice, Slack,
English collaborate People Force, Tableau, Notion
Flexibility in adjusting to Effective communication with
unexpected changes diverse cultures

Work experience
Obrio Reviewing live chat conversations to ensure experts follow company
Quality Control Manager guidelines, maintain professionalism and provide accurate service.
10/2024 - present
Identifying areas of improvement for chat experts, offering feedback
and coaching to enhance communication, problem-solving, and
customer service skills.

Providing educational information of the new employers

Uploading the database for the team

Control of KPI and reports of the team

Daily basis statistics and reports for the management

Listening of the audio calls between representatives of the company to
the client
Obrio Provided customer, emotional and psychological support via
Supply Expert live-chat
04/2024 - 10/2024
Control of presence, communication, support with dif icult
issues at work of my colleagues

Control of the reporting bags of CRM

Report to management
Costa Cruises Learn and perform choreographed dance routines as part of the production shows
Production onboard the cruise ship
Dancer/Production Manager
Interact with the audience as part of the performance, creating an immersive
04/2019 - 12/2023
experience

Participate in and assist with safety drills for passengers, ensuring
they are familiar with emergency procedures and evacuation protocols
 Work experience
Art Consulting Oversee recruitment processes, including conducting interviews,
HR manager actively search for passive candidates through networking including,
and collaborating with department managers to identify staf ing
12/2020 - 05/2021
needs, work with documentation of the recruitment process

Collaborate with an international team using English as the main
language

Education
Alfred Nobel University Bachelor of arts in philology, translator/interpreter from English
2014 - 2018 and German