Соф'я

Sokur Sofia
Head of Talent Acquisition | Efficient Hiring with a Human Touch

Odesa, Ukraine
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SUMMARY

Team Lead Recruiter with a background in psychology, evolving into a strategic HR leader.
Experienced in full-cycle hiring, stakeholder alignment, and recruitment operations across
diverse functions. Contributed to the development of KPI/SLA frameworks, introduced
hiring efficiency metrics (Time-to-Hire, Cost-per-Hire), and led candidate experience
improvements (CSAT, EVP). Currently focused on building scalable HR processes,
competency-based role design, and talent systems aligned with organizational growth.

SKILLS

Implemented recruitment SLA frameworks and knowledge of ISO standards ensuring
process quality and transparency
Developed HR performance metrics (Time-to-Hire, Cost-per-Hire, Employee Turnover
Rate, Revenue per Employee, SLA performance) to drive efficiency on data-driven
decision making and measurable results
Candidate experience leadership: CSAT, EVP development and employer brand
strategy
Digital fluency: Notion, Confluence, Jira, Google Workspace, MS Office, Zoho, Hurma,
PeopleForce — with strong focus on process automation and HR systems optimization
Analytical mindset with focus on hiring impact, quality and retention — experienced in
candidate experience design, onboarding optimization and early-stage employee
engagement
Result-oriented and strategic leadership with focus on scalable, high-impact HR
systems
Full-cycle hiring, including executive and niche roles
Role design and profiling based on behavioral & motivational analysis (applied
psychology background)
Cross-functional stakeholder management & workforce planning

EXPERIENCE

Head of Talent Acquisition
december 2025 - present
SPI Dubai

Responsibilities:

Lead and manage a recruitment team of up to 4 specialists, overseeing full-cycle hiring
across broker and back office roles for both international and Russian-speaking teams
Drive end-to-end recruitment operations including sourcing, interviewing, offer
management and onboarding coordination aligned with business priorities
Collaborate directly to CEO with regular performance updates, pipeline analytics and
strategic hiring insights
Maintain and optimize recruitment SLA frameworks, ensuring timely and accountable
hiring processes across all open roles
Manage recruitment funnel analytics across multiple sourcing channels — Instagram,
LinkedIn, database — tracking conversion rates and optimizing sourcing strategy
Drive employer branding initiatives by shaping job posting tone of voice, improving
Candidate Experience, and participating in development of Candidate Satisfaction
Score (CSAT) metrics
Perform deep candidate profiling covering temperament, thinking style, motivation,
potential risks, and expectations to ensure precise job descriptions and high-quality fit
Track and analyze key recruitment metrics: Cost-per-Hire, Offer Acceptance Rate,
Time-to-Hire and recruiter-level SLA compliance
Conduct stakeholder management — align with department heads, coordinate
candidate office visits and ensure smooth candidate experience throughout the
process

Key Achievement:

Built recruitment function from scratch including team structure, SLA framework and
reporting system and developed and maintained employer brand voice guidelines as
part of the company's SLA framework
Introduced Cost-per-Hire and Offer Acceptance Rate as core metrics to measure
recruitment ROI
Initiated and developed a comprehensive library of job descriptions tailored to specific
roles and functional areas
Optimized recruitment pipeline efficiency:
Weekly sourcing target per recruiter: minimum 150 new candidates — ensuring
consistent top-of-funnel volume and quality pipeline flow
Team Interview → Offer conversion rate: 90%
Offer Acceptance Rate: 71% (5 accepted out of 7 offers made)
Developed and maintained employer brand voice guidelines as part of the company's
SLA framework

Senior Recruiter (Team Lead scope)
march 2025 - december 2025
Under NDA

Responsibilities:

Manage full recruitment cycle including C-level and niche roles; conduct over 100 interviews
and manage up to 10 open vacancies simultaneously at different stages.
Collaborate with HR team to develop and improve KPI and SLA systems, optimizing Time-to-
Hire, enhancing process quality, and providing transparent analytics.
Drive employer branding initiatives by shaping job posting tone of voice, improving Candidate
Experience, and participating in development of Candidate Satisfaction Score (CSAT) metrics.
Perform deep candidate profiling covering temperament, thinking style, motivation, potential
risks, and expectations to ensure precise job descriptions and high-quality fit.
Work closely with internal stakeholders to collect expectations, align candidate profiles, and
define key recruitment parameters based on business priorities.

Key Achievement:

Implemented a recruitment SLA framework to ensure timely, predictable, and accountable
hiring processes.
Reduced Time-to-Hire to meet SLA targets through systematic request management, clear
expectation setting, and thorough job description refinement.
Initiated and developed a comprehensive library of job descriptions tailored to specific roles
and functional areas, improving recruitment consistency.
Enhanced Candidate Experience by implementing CSAT as a key metric to monitor and
improve recruitment quality.
Optimized recruitment pipeline efficiency:
Inbound: 30 candidates per role, with 10–13% (3–4) advancing to stakeholder assessment.
Outbound: targeted 15–20 candidates, achieving a 5–7% (1) offer rate.

Talent Acquisition Specialist (Recruiter)
march 2024 — december 2024
DevelopmentAid (Chisinau, Moldova)

Responsibilities:

Full-cycle recruitment: sourcing, screening, and interviewing candidates via diverse channels.
Creating job profiles and writing optimized job descriptions.
Managing candidate and vacancy pipelines in ATS; maintaining ongoing communication.
Coordinating with employers throughout the hiring process.
Facilitating onboarding for project participants.
Providing recruitment analytics and regular reporting.

Key Achievement:

Engaged 750 individuals in a reskilling project and successfully employed 165 candidates,
exceeding the employment plan by 22%.
Developed and implemented clear and targeted job profiles, which reduced the number of
mismatched candidates by 20%.
Built and maintained a high-quality candidate pipeline, which ensured timely response to
urgent hiring needs.

Customer Support Manager
march 2022 - march 2024
Moldova For Peace (Chisinau, Moldova)

Responsibilities:

Coordinated aid requests and collaborated with humanitarian organizations.
Facilitated access to essential services.
Provided psychological first aid and informational support to beneficiaries.
Worked closely with teams to ensure timely and effective assistance delivery.

Key Achievements:

Processed over 23,000 aid requests, ensuring timely response to urgent needs.
Successfully met 70% of beneficiary needs within the project framework; the remaining 30%
were effectively redirected to partner organizations.
Introduced retention strategies and regular team-building practices to enhance internal
communication and reduce team burnout.

EDUCATION & TRAINING

Bachelor’s Degree in Psychology
I.I. Mechnikov Odesa National University, Odesa, Ukraine
2019 – 2024

Advanced Training Course
Cognitive Behavioral Therapy (CBT) — ACBT I Online School for Psychologists, 2024
Completed trainings in Team Management, Project Management, Time Management, and Effective
Employment (supported by NRC and DevelopmentAid)
Studied Organizational Psychology at Deusto University in Bilbao as part of the Erasmus+ program.

LANGUAGES
Ukrainian – Native
English – Upper-Intermediate (B2–C1), confident in professional communication
Russian – Conversational level