Марина

RESUME
Name Marina Vakulenko
Mob. Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Place of living: Ukraine, Kyiv, Borispyl town

Aim:
I am looking for a job at interesting inspiring sphere. Where I can use my talents and skills also to develop myself.
Courses:
13th March 2025 Compled the Pharmbills Academy training program
"MEDICAL BILLING FUNDAMENTALS”
• Course gave me insights and covered next topics:
• Introduction to Medical Billing- Accounts Receivable, Healthcare Terminology and Concepts, Insurance Basics
• Insurance Basics- how insurances work, medical coding, patient information collection, and understanding Explanation of Benefits (EOB).
• Using Software/Portals software like DKS, NCS, and Klein, including ledger management and payment processing, Claim Forms and Filing Procedures, : Training on using portals such as Availity, PCC, and Waystar.
• Claims Processing: Step-by-step guidance on entering charges, submitting claims, and understanding claim adjudication. Handling Claim Issues: Managing claim denials, rejections, and appeals through practical scenarios and tests. Calls and Communication in Medical Billing
• Effective communication provided -Call Structures and Communication Protocols: Training on how to structure calls and follow communication protocols.
Acquired and improved Skills:
Increased/honed the level of communication with people also with conflict hard patients.
Decision-making under the pressure.
Detail oriented skill.
Work in a team.

Software and Additional Apps:
Talkrout;
CRM
Microsoft office
Google Sheets

Obtained and Improved skills:
Developed and improved combination of various skills, both in the field of personnel selection and in the specifics of the transportation industry.
Ability to navigate labor legislation, migration rules.
Knowledge of modern IT tools: computer skills, knowledge of specialized software for recruiting. (Office 365, Google Sheets, AFD – internal program based on CRM, social media for recruiting).

Work Experience:
(15th January 2024 till 15th of September 2024) Remote. Call center operator at Allied Health Group.
The company’s area of activity is medicine and health insurance. Allied Health Group provides a wide range of services that support the New York healthcare system. These services are typically provided by professionals who are not doctors or nurses but play crucial roles in patient care.
• primary responsibility involves scheduling two types of appointments: Care Management visit (CM) and Preventative Care visit.
CM-Health Coaches conducted home visits for the members of VNS CHOICE. During CM visits, our coaches assess home safety and the condition of medical equipment.
Our skilled Technicians conduct quick screenings during this visit, examining vision, hearing, and dental health. The screenings include capturing an image of the mouth to assess dental health, as well as brief checks for the eyes and ears.
• Daily outbound/ incoming calls to make appointments with clients of insurance companies. Multitasking job.
• Analytical work: booking the appointments with patients throughout the map on New York taking into consideration the schedule and availability of health coaches to reach the patient on appropriate time.
• Defining cases between case managers due to their Zip codes and schedule;
• Confirmations/cancellations of appointment with patients.
• Working with CRM system: fill in information after calling the client.
• Working with Excel files.
• Other tasks from the head of the call center.
• Translations for the case managers with Ukrainian /russion speaking patients.
• We made calls on behalf of such insurance companies as Fidelis, VNS Choice
(November 2021 till 28th of December 2023) Driver C+E Headhunter manager for Boekestijn Transport Service.
• Actively seeking candidates on various recruitment platforms, conducting recruitment interviews, and building lasting relationships with candidates.
• Knowledge of the labor market and recruitment trends in the transport industry.
• Consulting potential drivers about the condition of work , managing and arranging necessary docs ( visa, driving license, taho card, code 95 EU, Medical and Psych tests, ADR)
• Maintenance each driver until undersigning the Contract at PL office.
• Exploring the labor market trends for hard truck drivers.
(1st August 2020 – 10th of June 2021)
Recruiting manager at “A+G TRANSPORTEN” – German -Holland hard truck carrier forwarding cargos in the bounds of EU with its own fleet.
• Recruiting and evaluating the Ukrainian hard truck drivers and support them on all stages;
• Help to prepare all necessary documents for applying visa also gathering demanded driver’s document. Arranging files for each driver;
• Interacting with embassy at Kiev and uploading files for each driver;
• Arranging the first trip of new employers to working base at Germany, instructing about necessary papers during the trip and instructing about essential terms and rules at work;
• Supporting the new employers and managing different organization issues;
• Interacting between German office managers and despatchers and drivers;
• Approve and discuss with top managers the planning for each week about demanded number of drivers according available trucks;
• Arranging and updating schedule for drivers, days -off, vocations, required number of working resources each week (booking and buying plane tickets for drivers for their vocations);
• Control of legible documents necessary for Ukrainian drivers at EU;
(Checking when visa expires and arranging to prepare card of residence at Romanian office);
• Arranging and investigating if any accidents happened on the road (injuries, damages, helping to make euro protocols, arrange hospitals if needed);
• Reporting to German office about insurance cases;
• Preparing salaries lists according working shifts of each driver, including penalties, compensating own expenses during the trip, benefits for good drivers - reporting to Germany accountment department;
• Sometimes Render an assistance to German dispatchers with interacting with ua drivers;
• All the time interacting with drivers on different issues - solving the conflict situations, helping when tuck serves is needed, etc.);

(February 2014- March 2019) Administrator at hotel «Villa Le Grand».
• The same as below;
• (November2013-January 2014) Administrator at hotel “Ligena”
• The same as below at hotel Borispyl ;
• (October 2012-2013) receptionist at HOTEL “BORYSPIL” International airport Boryspil
• Providing professional and customer focused service;
• Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure;
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems (SERVIO, HOTEL24, MY HOTEL);
• Reservation of the rooms according hotel policy, by e-mail, by telephone and fax;
•
(November2010- 2013) logistic manager at “TLC” LTD
• Finding new clients, and telephone sales of logistic services;
• Searching for new forwarders;
• Negotiation about price and delivery and other term;
• Managing the forwarding from loading until reloading, ensuring the full client satisfaction;
• Development of own communication skills;
• (September 2010- November 2010) English teacher at company “Vioksa”, as additional work:

(August 2005-November 2010) – Foreign Trade manager at Group of companies CTS;
(May 2009 –November 2010 ) Foreign Trade manager at CTS Group LLC;
(2005-May 2009) Logistic (procurement specialist) and Administrator of projects at the CTS Control LLC;
• Functions at Group of companies CTS:
• Work with financial & informational stream;
Negotiations with our suppliers EU, USA;
• Negotiation about price and delivery and other terms according to Company’s purchase policy;
• Placing the orders and controlling execution of signed contracts in the bounds of contract terms;
• Organization and control of the cargo’s delivery and reporting;
• Cash flow planning and submitting to Treasury Department to ensure timely payments according contract with suppliers and our clients;
• Informing CEO and other departments about all progresses of purchasing stages;
• Assuring of all the payments and permissions to be done before arrival of goods/services;
• Budget control;
As our company worked with complex technological systems one of my duties was to render assistance to engineers in translating the technical documentation (manuals etc.);
Also, I was in correspondence with our foreign partners.
(2004-2005) secretary-interpreter at the building company “Gefest” ;
(2002-2003) saleswoman at the joint Irish Ukrainian venture “Kyiv- Rianta’
• (duty-free shop at the Borispol Airport). I’ve got relevant experience in alive with native English speakers;
• Work with guests of our shop giving them necessary info about our products, ensuring their satisfaction;
• Cash flow operations;
Education:
• Completed University degree in legal faculty;
• (2002-2003) Barrister’s Academy of Ukraine (by correspondence). Master’s degree in civil law;
• (1997-2002) Kyiv National University of Culture & Arts (permanent) ;
• Bachelor’s & Specialist’s degree in law. The specialty of a lawyer (civil law) ;
• (2002) Educational practice at the Kyiv arbitration tribunals as a judge Assistant;
Participants in
Conferences,
Seminars,
Courses:
• 2009 ‘corporate ethics and culture’ training;
• 2008 ‘tools for working with difficult clients‘ training;
• 2008 ‘business ethics’ training;
• 2007 ‘the 7 habits of highly effective people’, training, method Stephan Covey;
• 2002 ‘work in a team and sales efficiency’ Kyiv-Rianta’s training;
• 1997 FIRST KIEV LANGUAGE COURSE (course at National Taras Shevchenko University) – COMPLETED ENGLISH ADVANCED LEVEL;
• 1995 II –place at Ukrainian Olympiad on defense of scientific-research work in English among students of the Small Academy of Science for pupils;
Languages:
Ukrainian (native); Russian (fluent); English (B2-C1 Intermediate);
PC Skills:
Good command of Microsoft Office tools: Word, Excel; Internet browse, Office 365, CRM, TX Connect, communication facilities: Zoom, Google meet, MDOffice, QDPro; HOTEL24, Servio, Мой Отель (My Hotel); TX Connect
Personal
Qualities:
• ability to work well with different kinds of people;
• ability to work well with hard clients and to find out the compromise;
• ability to work independently, with little supervision;
• hard-working, communicative, responsible, adaptable;
• able to work under pressure, good-mannered;
• •analytical and problem solving skills;
Hobbies:
Psychology, philosophy, drawing, sports, traveling, music, languages;

Payment Expectation: