Yurii

Yurii [відкрити контакти](див. вище в блоці «контактна інформація»)
Kochetkov

Summary: User-focused product specialist with experience working with digital
products and customer communication. I combine UX thinking with client
and user support, helping people understand how products work,
resolving issues clearly, and improving user experience through
structured problem-solving.

I have experience explaining product functionality, handling user
questions, analyzing feedback, and translating it into clear actions. I am
interested in roles where I can work at the intersection of product, users,
and communication, contributing to both customer satisfaction and
product quality.

Experience: Product Support
Freelance

Worked with clients as a first-line support while delivering UX and
digital product projects. Explained product functionality, prototype
behavior, and UI logic, helping users clearly understand how the
product works and how to use it effectively.

Handled user and client questions via chat, identified usability and logic
issues, and provided clear, structured solutions. Collected, classified,
and analyzed user feedback, transforming it into actionable
requirements and improvement suggestions.

UI/UX & Visual Designer
Freelance

Designed user-centered interfaces for web and mobile products across
different projects. Focused on improving user flows, reducing friction, and
addressing real user pain points to increase overall product usability and
efficiency.

Worked closely with clients to define business goals and translate them
into clear ideas, actionable product concepts, specifications, and visual
solutions. Developed visuals, including ad banners and social media
graphics, and ensured visual consistency with brand standards across all
digital channels.

Skills: Customer Communication (Chat & Email)
UX Thinking

Product Explanation & User Guidance
User Flow Optimization

Troubleshooting & Diagnostics
AI Tools (Workflow Optimization)

Root Cause Analysis
Usability Analysis

User Feedback Analysis
A/B Testing

Documentation & Standards
Analytical Mindset

CRM / Help Desk Systems
Results-Oriented Approach

Proactivity & Self-Management Proficient PC / Desktop User