Особисті дані приховані

Honour Ekabua
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

prusa 9, Lublin, Poland (Home) 2002-03-01 Nigerian (Nigeria)

Male

ABOUT ME

I am a disciplined, creative and adaptive learner with good interpersonal relationship and communication skills.
Besides being highly motivated, adaptable, organised and trainable, I have the ability to work autonomously and
consistently to achieve strong outcomes and in high-pressure settings inclusivey. I am also a detail-oriented team
player with strong time management and problem-solving skills.
I have proven expertise in effective communication while creating hospitable environments for customers as well
as my team-mates. More to that, I am proficient in utilizing various computer software tools essential to
performing my work effectively.

WORK EXPERIENCE

2023 – 2025 CUSTOMER SERVICE REPRESENTATIVE
REMOTE Addressed escalated issues with diplomacy and strong problem-solving skills, ensuring
•

positive resolutions for all parties.
Maintained a high level of professionalism and empathy in all customer interactions,
•

building rapport and trust.
Analyzed customer feedback and collaborated with internal teams to identify and
•

implement process improvements.
Managed high volume customer interactions daily.
•

Trained and mentored new recruits, supporting efficient onboarding and team
•

development.

2021 – 2023 CUSTOMER SERVICE REPRESENTATIVE
CALABAR, NIGERIA DR MRS EKABUA (MINISTRY OF EDUCATION)
Made outbound and inbound calls, communicating effectively with customers to
•

address inquiries and provide support.
Ensured sales records were accurate and consistently kept up to date.
•

Led a customer service team, providing guidance, support, and direction to achieve
•

departmental goals.

2019 – 2023 SECRETARY, CLIENT RELATIONS COORDINATOR & EXECUTIVE ASSISTANT
CALABAR, NIGERIA MR PROMISE CONSULTANCY
Managed operations for executives by preparing materials for large meetings,
•

arranging and scheduling appointments, documenting meeting minutes, handling 50+
phone calls daily using a multi-line system, and responding to messages and emails
promptly.
Maintained an accurate inventory of office supplies in Excel and re-ordered supplies
•

several times per year; catalogued paperwork, copied and scanned files, and updated
spreadsheets and databases to track, analyze, and report on performance and sales
data.
Developed and maintained strong relationships with clients, vendors, and executives.
•

Honour Ekabua [відкрити контакти](див. вище в блоці «контактна інформація») 1/3
 EDUCATION AND TRAINING

10/10/2023 – Present BACHELOR OF NURSING
Lublin, Poland Vincent pol University
Website https://vpu.edu.pl/

01/2022 – 09/2023 BACHELOR OF MEDICINE
Vinnytsia, Ukraine Vinnytsia National Medical University

01/2018 – 01/2021 INFORMATION TECHNOLOGY(IT)
Cross River State, Torita Academy
Nigeria Gained foundational knowledge in computer systems, software applications, networking,
and technical support.

SKILLS

LEADERSHIP PERSONNEL MANAGEMENT TEAMWORK / TEAM-ORIENTED
Guides colleagues and staff with Oversees employee duties, Collaborates effectively with
confidence and clarity, ensuring provides support, and ensures colleagues, contributing to a
tasks are completed efficiently and team alignment with positive team atmosphere and
professionally. organizational goals. shared success.

RESPONSIBILITY AND TIME MANAGEMENT EFFECTIVE COMMUNICATOR
DEPENDABILITY Efficiently organizes tasks and Clearly conveys information both
Consistently meets expectations, deadlines, ensuring timely verbally and in writing while
fulfills commitments, and completion of responsibilities in maintaining professionalism in all
maintains a reputation for fast-paced environments. interactions.
reliability.
ADAPTABILITY AUTONOMY AND FLEXIBILITY
ACTIVE LISTENING Quickly adjusts to new procedures, Willingly takes on new tasks or
Demonstrates strong listening technologies, and workplace adjusts to last-minute changes to
skills to understand needs, resolve changes while maintaining support operational needs.
issues, and provide thoughtful productivity and quality.
responses. MICROSOFT OFFICE SUITE
ADAPTATIVE LEARNER Is proficient in Word, Excel,
CREATIVITY Quickly absorbs new information, PowerPoint, and Outlook to
Generates fresh ideas and tools, and procedures, enabling support daily administrative and
solutions, contributing to efficient adaptation and communication tasks.
improved workflows and engaging performance.
project outcomes. MICROSOFT POWERPOINT
MICROSOFT EXCEL Designs clear and visually
MICROSOFT WORD Maintains spreadsheets, tracks appealing presentations for
Creates, formats, and edits data, analyzes information, and meetings and trainings.
professional documents, reports, generates reports.
and correspondence. EVENT COORDINATION
MEETING FACILITATOR Assists in planning, scheduling,
SOCIAL MEDIA Participates in and organizes and supervising events with
Manages and posts content across meetings, prepares materials, and attention to detail and smooth
platforms, ensuring professional ensures clear communication of execution.
engagement and brand outcomes.
consistency.

Honour Ekabua [відкрити контакти](див. вище в блоці «контактна інформація») 2/3
 LANGUAGE SKILLS

ENGLISH POLISH
Mother tongue(s): ENGLISH Understanding | Speaking | Writing | Listening |
Reading | Spoken production Spoken interaction | A1 |
A1 | A1 | A1 | A1 | A2

CERTIFICATIONS

Abraham D. Ministry Foundation, 2024 Award Certificate for Africa Day: African Day Celebration 2024 |
Organization Roles: Head of Marketing Communications | Head of Audiovisual Department | Volunteer
Coordinator | | Led the marketing and communications strategy, promoting the event across various platforms
and increasing audience engagement. | | Managed the audiovisual department, overseeing the setup, operation,
and quality of sound, lighting, and multimedia presentations during the event. | | Coordinated and supervised a
team of volunteers, ensuring smooth collaboration and timely execution of event activities. | | Contributed to the
successful organization and execution of a large-scale cultural celebration, fostering community engagement and
cultural awareness. | Mode of learning: Project based
International Medical Students' Conference Certificate of Participation in the 31st International Medical
Students' Conference: I participated as a delegate in the 31st Medical Student Conference in Krakow, an inspiring
event that brought together medical students, educators, and professionals from across the field. During the
conference, I attended lectures, workshops, and interactive sessions that enhanced my understanding of current
medical trends, evidence-based practices, and innovative approaches to patient care. | This experience
strengthened my skills in critical thinking, professional communication, and collaborative learning, while also
providing valuable opportunities to network with peers and mentors. Being part of this conference reinforced my
commitment to continuous growth as a future healthcare professional and inspired me to stay engaged with
developments shaping the medical field. | Mode of learning: Research-Lab based
: My professional experiences gained was however not limited to the medical field but have been applied in
alternative work settings.

DIGITAL SKILLS TEST RESULTS

Information and data literacy
ADVANCED Level 6/6

Communication and collaboration
ADVANCED Level 6/6

Digital content creation
ADVANCED Level 6/6

Safety
ADVANCED Level 6/6

Problem solving
ADVANCED Level 6/6

Results from a self-assessment based on The Digital Competence Framework 2.1

Honour Ekabua [відкрити контакти](див. вище в блоці «контактна інформація») 3/3