Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/1662537

Досвід роботи

Community/client’s experience manager

з 11.2020 по нині (3 роки 6 місяців)
Uplandme, Николаев (IT)

Managing clients care team.
Increasing quality of players experience.
Coordinating users thru game mechanics.
Resolving player’s concerns.

Operations manager

з 12.2019 по 12.2020 (1 рік)
CGS, Николаев (IT)

Coordinate all teams;
Increase productivity;
Working with KPIs

Sales and customer care Supervisor

з 04.2016 по 12.2019 (3 роки 8 місяців)
Undisclosed American company, Николаев (IT)

Cooperating with upper management and different departments.
Coordinate employees responsible for selling items and assisting customers.
Increase and improvement of Key Performance Indicators, KPI.
Working with pricing policies.
Cooperating with vendors.
Determine daily promotions.
Coaching and training process, QA of agent’s calls.
Recruiting and discipline employees.
Identify trends on the sales market.
Ensue items are in stock and maintain inventory.
Monitor competitors stores.
Organizing of agent’s schedules.
Preside over employees meeting.
Handling calls with complicated clients.

Sales and customer care agent

з 04.2011 по 04.2016 (5 років)
Undisclosed American company, Николаев (IT)

Selling parts and accessories to the clients.
Overcoming objections, providing features and benefits of the products.
Advising clients depending on what they are looking for.
Assisting clients over the phone, chat and sending emails.
Increasing Key Performance Indicators

Sales manager

з 10.2010 по 04.2011 (6 місяців)
Wireless communications service center “Life” Sales manager., Николаев (Telecommunications and networking)

Consulted clients, arranged contracts with them.
Selling phones and accessories ;
Making reports.

Floor manager

з 05.2010 по 09.2010 (4 місяці)
“Guess” store, Rehoboth Beach in Delaware, USA (Оптова торгівля, дистрибуція, імпорт, експорт)

Controlled restocking process.
Conducted cashier operations and prepared reports.
Analyzed sales volumes.
Trained new hired personnel.

Floor manager

з 05.2009 по 09.2009 (4 місяці)
“Guess” store, Rehoboth Beach in Delaware, USA (Оптова торгівля, дистрибуція, імпорт, експорт)

Controlled restocking process.
Conducted cashier operations and prepared reports.

Cashier

з 05.2008 по 09.2008 (4 місяці)
Casino Foxwoods and MGM Grand, Connecticut, USA (Роздрібна торгівля)

Keeping records of game tickets Assistance in conducting cash transactions.
Attraction and customer service

Освіта

Admiral Makarov National University of Shipbuilding

Faculty of Economics; Enterprises economy, Николаев
Вища, з 2006 по 2011 (4 роки 9 місяців)

Знання мов

• Англійська — вільно
• Російська — вільно
• Українська — вільно