Олена

OLENA
NAKEVKHRISHVILI
Customer Support & Content Specialist
Multilingual • Detail-Oriented • Creative • Remote/Part-Time

Contact Profile
Resourceful Customer Support Specialist with 2+ years of
Phone email/chat support and 2 years of teaching English. Skilled at
[відкрити контакти](див. вище в блоці «контактна інформація»)
quickly learning new products and delivering empathetic,
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high-quality communication across diverse industries (PDF
Email
tools, EdTech, mental health, entertainment).
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Experienced with Zendesk, Notion, Solidgate, and Google
Address
17 Bularga Str., Iași, Romania Workspace. Multilingual: English (C1), Romanian (B2), Ukrainian

700151 (native).
Seeking a flexible remote role to leverage my problem-solving
Education skills and adaptability.

Bachelor’s Degree in International
Economic Relations (Honours)
Professional Experience
University of Customs and Finance, Dnipro
2018 - 2022 2023 Customer Support Representative
-
Bachelor’s Degree in Graphics EverHelp
now
(Animation) (in progress)
Provided email-based support for 10+ digital products across
George Enescu National University of Arts multiple industries
2023 - present Used Zendesk, Notion, Solidgate, and internal tools to track and
resolve requests

Skills Learned new products quickly with minimal onboarding
Adapted communication style and tone for each project,
ensuring positive customer experience
Customer Support & Service
Consistently praised by QCs and Team Leads for high-quality
Written & Verbal Communication support
Problem-Solving
Adaptability / Quick Learning 2022 English Teacher (Adults & Teens)
-
Empathy / Conflict Resolution Friends School of English
2023
Time Management & Multitasking Conducted individual and small-group lessons, creating
Zendesk, Notion, Solidgate tailored materials
Tracked student progress and provided structured feedback
Focused on conversational English and confidence-building

Language
2021 English Teacher (Children, ages 4–16)
English — C1 (IELTS certified) -
Ukrainian — Native 2022 AllRight English School

Romanian — B2 (certified) Delivered engaging, interactive lessons and custom lesson
Russian — Native (prefer not to plans
use) Monitored student progress and adapted teaching to
individual needs
French — basic
German — basic