Oleksandr Ветеран

OLEKSANDR LUKHANIN
TECHNICAL SUPPORT ENGINEER

PROFILE
CONTACT Technical Support Engineer with about 20 years hands-on experience in end-
user assistance, device setup, network troubleshooting and account
[відкрити контакти](див. вище в блоці «контактна інформація») administration. Strong background in software engineering on OTT platforms,
[відкрити контакти](див. вище в блоці «контактна інформація») enabling deeper diagnostics, automation and process optimization. Skilled in
[відкрити контакти](див. вище в блоці «контактна інформація») maintaining IT infrastructure, managing hardware and licenses, and supporting
Uzhhorod, Ukraine employees on Windows environments and remote tools. Proactive, detail-
oriented, ready to enhance internal workflows and contribute to continuous
[відкрити контакти](див. вище в блоці «контактна інформація»)
technology improvement in the office.
github.com/alexlukhanin
One year of service as a Senior Lieutenant in the Armed Forces of Ukraine.
EDUCATION Available for projects immediately.

1995-2000 WORK EXPERIENCE
Ivano-Frankivsk National Technical
University of Oil and Gas
SGBrightKit project JUL 2024 - PRESENT
Specialist of Systems Engineering Senior Roku BrightScript Engineer
Overview: I founded my own startup project, which is currently non-
HARD SKILLS
commercial. The project aims to develop a custom Roku SceneGraph-
based framework, along with application templates, to efficiently deliver
End-User Technical Support
high-quality custom Roku applications.
Hardware Setup & Maintenance Roku Brightscript Software development using original approach
Windows OS Configuration Project management, Jira configuration and management
Application stability and performance improvements
Asset Management & Tracking
Project documentation, Confluence pages etc.
Security Best Practices UI design basic issues using Figma
Access Control UI custom component Development
OXAGILE LLC FEB 2024 - JUL 2024
Network Fundamentals
Roku Engineer
Basic Linux Administration
Overview: Worked on developing the application for the Roku/Brightscript
Automation & AI-assisted Support
platform from scratch.
MS Visual Studio Code
Development using new approach and the custom framework.
Log Analysis/Custom Analytics Collaborated with an experienced team of highly skilled engineers
Remote Desktop Tools Application stability and performance improvements
Code Review, Developer Testing and Verification
Ticketing Management/Jira
UI custom component Development
Documentation creation Developer Testing and Verification
Scripting fundamentals(Bash/Shell) GlobalLogic MAY 2021 - FEB 2024
Git/GITHUB/Bitbucket Software Engineer(Roku)
OTT/Video Streaming Overview: Worked extensively on the development and enhancement of
two applications for the Roku/BrightScript platform. These applications
RESTful API/Insomnia/Postman
shared a common code base, and my role included actively supporting,
OOP/Design Patterns/SOLID refactoring, and improving them
Roku BrightScript/RSG Project Leadership and Mentorship
Java, Spring, Hibernate basics Code Review, Developer Testing and Verification
Prioritized tasks based on project needs and deadlines
Kotlin, Android SDK
Communicating with customer and 3rd party developers
HTML/CSS, JavaScript, React Implemented custom Analytics
XML/JSON/SQL/MySQL UI Component Development
Managed the build process, new application versions
IntelliJ Idea / Android Studio
 Microtec Ltd, Uzhhorod MAR 2004 - APR 2021
SOFT SKILLS
Technical Support Engineer
Leadership Overview: Provided hardware and software support, including
Creativity diagnostics, repair, and system setup. Managed local networks and IT
infrastructure. Handled sales and purchases of IT products, offering
Client Focused Mindset tailored solutions to clients. Gained solid experience in hardware
Attention to Detail servicing, network administration, and technical customer support.
Problem Solving On-site and remote technical support for individual and corporate
customers, ensuring fast and effective issue resolution
Team Collaboration
Assembled custom desktop PCs based on client requirements,
Scrum/Agile installed and replaced hardware components, and performed
Mentorship diagnostics and repairs for desktops and laptops
Installed, configured, and maintained operating systems
Time Management
(Windows/Linux) and essential software for security and productivity
Effective Communication Supported network infrastructure, including Wi-Fi setup, basic
Critical Thinking routing, cabling, modem/router configuration, and troubleshooting
connectivity issues
Continuous self-improvement
Conducted malware detection and removal, system optimization, and
data protection configuration
Managed software licensing and ensured compliance with client
LANGUAGES requirements
Consulted customers on hardware upgrades, purchasing decisions,
English (Upper Intermediate) and system performance improvements
Ukrainian (Native/Fluent) Collaborated with cross-functional service providers and vendors to
Russian (Native/Fluent) resolve complex hardware issues
German (Basics) Ensured high customer satisfaction through clear communication and
timely delivery of technical solutions
COURSES Sting Computers, Uzhhorod NOV 2001 - AUG 2003
Seller/IT Manager/Tech Support Engineer
2019 - 2021 Overview: Provided comprehensive hardware and software support,
LOGOS IT ACADEMY performed hardware maintenance and repairs, and managed sales and
procurement of IT products.
Java Developer Course
On-site and remote technical support
Assembled custom desktop PCs based on client requirements,
2021 Installed, configured, and maintained operating systems (Windows)
EPAM UNIVERSITY PROGRAM Supported network infrastructure
Performed system administration tasks
Java Spring Program 2021
Twin Ltd, Uzhhorod MAR 2001 - OCT 2001
Software Developer
Overview: IT Hardware/Software support, Software development and
testing 1C, C++ Builder
Uzhhorod Department of Education NOV 2000 - FEB 2001
Methodologist
Overview: IT Hardware/Software support
Beskyd, Kalush JUL 2000 - AUG 2000
Trainee Software Engineer
Overview: Software development on C++ Builder, Interbase, SQL

HOBBIES
Kyokushinkai Karate - 2 kyu (Brown Belt)
Basketball (playing and watching)
Knicks Big Fan
Family Retreat in the Mountains
Good Music Listening