Iryna

IRYNA SHELIKHEVYCH

CONTACT PROFILE

[відкрити контакти](див. вище в блоці «контактна інформація»)/[відкрити контакти](див. вище в блоці «контактна інформація») My background in truck dispatching and CRM has provided me with hands-on
experience in route planning, load coordination, and real-time problem-solving under
[відкрити контакти](див. вище в блоці «контактна інформація») tight deadlines. As a restaurant manager, I developed strong leadership,
multitasking, and decision-making skills while managing staff, schedules, and
@iraashee telegram customer expectations in a fast-paced environment. I am highly organized, detail-
oriented, and able to remain calm under pressure, ensuring efficient operations and
clear communication with drivers, brokers, and clients. I believe my operational
Savona, Italy 17100
mindset, strong work ethic, and commitment to reliability make me a strong
candidate for a logistics dispatcher role

SKILLS
Excellent computer skillsand programs as WORK EXPERIENCE
Excel, Power DAT, OnFleet, Truckbase

Certificate for completing a course on Truck dispatcher
occupational safety in the service sector
Flexx Freight (double broke) 2021-2023
First aid knowledges

Coordinate and schedule the daily assignments and routes for a fleet of truck
drivers.
Communicate with drivers, customers, and other relevant personnel to facilitate
efficient deliveries and resolve any issues that may arise during transportation.
Monitor and track the progress of each delivery to ensure on-time arrivals and
EDUCATION provide updates to customers as needed.
Bachelor degree Korean and English Optimize routes, considering traffic conditions, delivery deadlines, and driver
languague availability, to maximize efficiency and minimize costs.
Maintain accurate records of routes, deliveries, and driver activities, using
KNLU computerized systems or dispatch software.
Ensure compliance with all applicable regulations and industry standards, such
2018-2022 as driver hours of service, weight restrictions, and hazardous materials
regulations.
Handle any unforeseen circumstances or emergencies, such as accidents or
breakdowns, by providing necessary support and coordinating timely solutions.
Manage driver performance, including monitoring driving behavior, addressing
Hight school diploma any issues or concerns, and conducting performance evaluations.
Collaborate with other departments, such as logistics, operations, and customer
KSLI service, to ensure smooth coordination and customer satisfaction.
Maintain clear and effective communication channels with drivers and
2007-2018 management to ensure proper information flow and timely decision-making.

I finished with a golden medal Sport Qualifications
liceum in Kyiv and I have certificate of
Master of sports in kayak Excellent organizational and multitasking abilities
Strong communication and interpersonal skills
Proficient in using computerized dispatch systems and software
Knowledge of transportation regulations and industry standards
LANGUAGES Ability to remain calm and make quick decisions during emergency situations
Detail-oriented with strong problem-solving skills
Strong geographical knowledge and route planning abilities
Ukrainian
Ability to work in a fast-paced and high-pressure environment

English

Italian

Korean
WORK EXPERIENCE
Waitress/restaurant manager

Mare Hotel, A-spurcacciuna 2023-2025

Oversaw daily restaurant operations while actively providing front-of-house
service
Delivered high-quality customer service by taking orders, serving food and
beverages, and ensuring guest satisfaction
Handling cash transactions and processing payments
Assisted in staff supervision, task delegation, and coordination between kitchen,
bar, and service teams
Providing excellent customer service and addressing customer concerns or
complaints
Collaborating with kitchen staff and other wait staff to ensure efficient service
Cleaning and maintaining the bar area and equipment
Ensuring the bar is well-stocked with supplies and ingredients
Managed bar operations including stocking supplies, maintaining cleanliness,
and ensuring equipment readiness
Resolved customer concerns and complaints efficiently to maintain a positive
dining experience

Qualifications

Strong customer service and interpersonal skills
Good memory and attention to detail for taking and remembering drink orders
Ability to multitask and work in a fast-paced environment
Ability to multitask, prioritize tasks, and supervise operations in a fast-paced
environment
Knowledge of drink recipes and ability to create custom cocktails
Ability to handle difficult customers and resolve conflicts diplomatically
Ability to stand for long hours and lift heavy bottles or equipment if needed
Ability to work well in a team
Knowledge of health and safety regulations related to serving alcohol

WORK EXPERIENCE
Customer support manager,
Glovo

Provided high-quality customer service, responding to customer requests and
questions via phone, chat and email.
Effectively managed and resolved problems and complaints, ensuring maximum
customer satisfaction.
Ensuring accuracy and quality of orders
Collaborated with other internal teams, including couriers and logistics team, to
ensure smooth operational flow and resolve any logistics issues.
Maintained in-depth knowledge of company policies and operating procedures
to provide accurate information to customers.
Providing excellent customer service and addressing customer concerns or
complaints
Participated in training sessions to stay updated on new products, services and
company procedures.
Language Exchange to USA

Riverpoint resort Ely, MN Summer 2021

Thanks to an exchange program from my university, I won a trip to America for the
summer. I had a great opportunity to develop my knowledge of the English language
and I took advantage of it. I worked as a canoe trip instructor, so I had a valid
master of sports certificate. This unforgettable experience taught me to take
responsibility for my work as much as it possible because the safety of tourists
depended on me. My duties also included preparing and washing all the equipment,
packing the menu for the time of the tourists' trip.
I also took a first aid course here