Юрiй

YURIY GULIK
PERSONAL / EXECUTIVE ASSISTANT | OPERATIONS MANAGER
Odesa, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | TG - @Gulikyura

Category B driver's license | Own vehicle | Available for flexible hours and urgent requests

PROFESSIONAL SUMMARY
Senior operations manager with 6+ years of experience leading an organization of 40+ staff in 24/7 US trucking and ELD operations. Trusted to set priorities, delegate work across distributed shifts, coach employees, resolve high-stakes escalations, and maintain service quality in a regulated environment. Fluent in English and strong in reporting, process improvement, and executive-level coordination. Brings calm decision-making, discretion, accountability, and a proactive approach to personal and business support.
40+
STAFF LED
6+ YEARS
OPERATIONS LEADERSHIP
24/7
MULTI-SHIFT COVERAGE
PROFESSIONAL EXPERIENCE
OPERATIONS / COMPANY MANAGER & HOS COMPLIANCE SPECIALIST
US trucking / ELD provider | Remote, Odesa | 2020-Present
• Lead a team of 40+ staff across distributed shifts, setting priorities, delegating workloads, and maintaining continuous operational coverage.
• Onboard, train, and coach team members; monitor workload, quality, and errors; and address performance gaps through clear feedback and corrective action.
• Take ownership of urgent driver and client escalations and high-pressure incidents, coordinating teams and decisions through resolution.
• Oversee FMCSA/HOS compliance, audits, reports, SOPs, and root-cause investigations in an accuracy-critical environment.
• Build advanced Google Sheets trackers and KPI dashboards to improve visibility, accountability, and management reporting.
ENGLISH TEACHER & RECRUITMENT / TRAINING COORDINATOR
Cherry Hearts & partner schools, China / Singapore 2015-2020
• Recruited, onboarded, trained, and mentored teachers while coordinating schedules and service quality across partner schools.
• Delivered English instruction across age groups and adapted communication for international, cross-cultural audiences.
PROJECT MANAGER
Cammo IT | 2014-2015
• Gathered requirements, coordinated cross-functional work, tracked delivery, and improved project documentation and processes.
CORE SKILLS
LEADERSHIP & PEOPLE
Large-team leadership, delegation, coaching, onboarding, performance management
EXECUTIVE SUPPORT
Prioritization, scheduling, travel research and coordination, confidential requests, proactive follow-up
OPERATIONS
24/7 coordination, escalation handling, reporting, SOPs, process improvement, compliance
DIGITAL TOOLS
Advanced Google Sheets; Google Workspace; MS Office; Zoom / Meet; Windows, macOS and AI tools
LANGUAGES & MOBILITY
English - Fluent; Ukrainian and Russian - Native; Category B license; own vehicle
EDUCATION & TRAINING
Master's Degree in Germanic and Romance Philology (English & Translation) | 2025
Bachelor's Degree in English Philology | 2010 | TEFL / TESOL Training