Марія

Name and surname

Mariia Dumanchuk
Mobile

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E-mail

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Date of birth

02/12/1993
Nationality

Ukrainian.

Work experience


Dates (from-to)

September 2024- Januaey 2025.
Name and address of employer

Glacier Premium Apartments, Bukovel Ski Resort, Ukraine.
Occupation or position held

Front Office Manager.
Main activities and responsibilities

Control of the reception staff’s performance, recruitment and training of personnel in accordance with standards, monitoring compliance with cash-handling procedures, participation in the development of special offers and preparation of booking instructions, supervision of reservations and payments, cooperation with suppliers, control of cash book records, budgeting for the department’s operations, communication with guests and investors to gather feedback and resolution of conflict situations .

Dates (from-to)

March 2024- August 2024.
Name and address of employer

Glacier Premium Apartments, Bukovel Ski Resort, Ukraine.
Occupation or position held

Receptionist.
Main activities and responsibilities

Apartment reservations by phone, processing booking requests from OTA channels, check-in and check-out of guests, monitoring room readiness for arrival, guest billing, opening and closing of cash shifts, maintaining cash books, providing concierge services.

Dates (from-to

March 2023.
Name and address of employer

Formula 1 Grand Prix.

Dates (from-to

October 2022- December 2022.
Name and address of employer

‘La Californie’, Riyadh, Saudi Arabia.

Occupation or position held

Floor Supervisor
Main activities and responsibilities

Training staff in Fine Dining service standards, creating work schedules for head waiters, waiters, and runners, and assigning sections. Developing opening and closing checklists for the restaurant and monitoring their implementation. Conducting pre-opening staff meetings: section assignments, menu 86 updates, and upselling strategies. Serving VIP restaurant guests, supervising staff performance, ensuring timely course service, maintaining cleanliness in the dining area, closing guest checks in the system, handling cash shift closures, and resolving conflict situations.

Dates (from-to

March 2022- July 2022.
Name and address of employer

‘ Katrin Greek restaurant’, Riyadh, Saudi Arabia.
Occupation or position held

Floor Supervisor.
Main activities and responsibilities

Supervise and coordinate the work of waiters and service staff during shifts, training staff in Fine Dining service standards, creating work schedules for head waiters, waiters, and runners, and assigning sections. Developing opening and closing checklists for the restaurant and monitoring their implementation. Conducting pre-opening staff meetings: section assignments, menu 86 items, and upselling strategies. Serving VIP restaurant guests, supervising staff performance, ensuring timely course service, maintaining cleanliness in the dining area, closing guest checks in the system, handling cash shift closures, and resolving conflict situations.
Dates (from-to)

December 2021- March 2022 .
Name and address of employer

‘Maraya Social’ by Jaison Atherthon , Al Ula , Saudi Arabia.
Occupation or position held

Floor Supervisor.
Main activities and responsibilities

Training staff in service standards, writing the Food Bible (dish descriptions, ingredients, preparation methods, and allergens), creating work schedules for head waiters, waiters, and runners, and assigning sections. Developing restaurant opening and closing checklists and monitoring their implementation. Conducting pre-opening staff briefings: section assignments, menu 86 updates, and upselling strategies. Serving VIP restaurant guests, supervising staff performance, ensuring timely course service, maintaining table and dining area cleanliness, closing guest checks in the system, handling cash shift closures, and resolving conflict situations.

Dates (from-to)

October 2021-December 2021.
Name and address of employer

‘Petit Trois’, Riyadh Saudi Arabia.
Occupation or position held

Hostess.
Main activities and responsibilities

Welcome and greet guests upon arrival, working with the online table reservation system, manage reservations and walk-in guests, ensuring efficient seating arrangements. processing guests’ special requests, monitoring overbooking, presenting the menu, and collecting guest feedback.

Dates (from-to

November 2019- January 2019.
Name and address of employer

‘Mastro’s Steak House’, Riyadh, Saudi Arabia.
Occupation or position

Head Waiter.
Main activities and responsibilities

Greet and welcome guests, presenting menus, taking orders, ensure timely delivery of courses and beverages, maintain cleanliness and organization of tables, collaborate with kitchen and bar staff to ensure smooth service, provide professional service to VIP guests, billinf, closing checks in the system, reports at the and of shift.

Dates (from-to

January 2018- November 2018
Name and address of employer

‘Hazel Rooftop Lounge’, Bahrain.
Occupation or position held

Floor Supervisor.
Main activities and responsibilities

Supervise and coordinate the work of waiters and service staff during shifts, ensure high-quality service and adherence to restaurant standards, train new staff in service procedures, menu knowledge, and fine dining etiquette, assign sections and manage staff rotation for efficient floor coverage, handling cash shift closures.

Dates (from-to

December 2015- January 2018.
Name and address of employer

Elite Hospitality Group.

Occupation or position held

Waitress\ Head Waiter.
Main activities and responsibilities

Greet and welcome guests, presenting menus, take orders, ensure timely delivery of courses and beverages, maintain cleanliness and organization of tables, provide recommendations on menu items and upsell when appropriate, support management in planning staff schedules and ensuring operational readiness.

Education and training

Dates (from-to)

2011-2015.
Name and type of organization providing education and training

Lviv Institute of Economy and Tourism.

Title of qualification awarded

Bachelor Degree ( Hotel and Restaurant Management).

Languages- Ukrainian, English.