Інна

Inna Syrota Professional summary
Customer support specialist
Customer Support Specialist with 8+ years of experience in logistics, IT and
aviation, delivering reliable and customer-focused support in demanding
environments. Strong communication, remote support skills, with a proven ability
to handle complex customer issues professionally.

Education

Bachelor’s degree in English philology Sep 2012 - Jun 2016
The Bohdan Khmelnytsky National university of Cherkasy, Cherkasy, Ukraine
Personal details
Employment
Inna Syrota

Cabin crew Jun 2024 - Oct 2025
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Etihad Airways, Abu Dhabi

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Ensured passenger safety and security in line with international aviation
regulations
Cherkasy, Ukraine Delivered high-level, personalized customer service
Conducted safety demonstrations when required
Provided first aid and support during medical or high-stress situations
Skills
Communication Customer Support Manager Feb 2022 - Apr 2024
Ekreative, IT company, Cherkasy, Ukraine
Time-management

Flexibility Answered customers' questions about our parental control app
Handled customers' complaints and provided appropriate solutions
Customer service Recommended possible products to meet the customers’ needs
Helped customers make use of different features of our app
Problem-solving Canceled subscriptions, refunded payments and deleted accounts

Teamwork
Dispatcher Jan 2020 - Jul 2021
Hedgehog, Transportation and logistics, Cherkasy, Ukraine
Languages
Communicated with drivers about freight condition details
English Prepared company COI documents
Reviewed drivers’ documents to check if they are legal
Ukrainian Monitored truck repairs and maintenance schedules
Communicated with brokers in case of any unpredictable situations

Cabin Crew Jul 2017 - Jan 2020
Kuwait Airways, Kuwait City, Kuwait

Was responsible for the safety of the passengers
Demonstrated the use of safety and emergency equipment
Provided a variety of services to passengers on board the aircraft
Served meals and refreshments to passengers, answered passenger calls,
administered first aid to passengers, when needed