Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16795336/

Досвід роботи

Dispatcher

з 03.2024 по 01.2026 (1 рік 11 місяців)
Bozmanfix LLC, Remote (Public and business services)

- Managed customer requests for appliance repair, ensuring timely service delivery.
- Coordinated dispatch operations, optimizing technician response times for effective service.
- Analyzed customer feedback to identify improvement areas, leading to increased service effectiveness.
-Took over 50 calls daily and responded to emails and chats from customers.
-Followed up with existing customers to ensure satisfactory service.

Logistics manager

з 02.2023 по 12.2023 (11 місяців)
GetCarrier LLC, Remote (Transportation and logistics)

-created and maintained databases to track customer orders and deliveries.
-maintained accurate records of orders, shipments, invoices, bill of ladings.
-developed relationships with carriers to negotiate competitive rates and service levels.
-resolved customer issues and maintained relationship with previous customers due to excellent/satisfactory results I provided previously.

Customer support representative

з 11.2021 по 11.2022 (1 рік)
GUO logistics, Remote (Transportation and logistics)

- Ensured proper documentation and prompt response of all customers inquiries.
- Resolved customer complaints via phone calls and emails.
-worked with my team members to ensure maximum performance for the customers and success of the company

Освіта

Sumy State University

Medicine, Sumy
Вища, з 2012 по 2018 (6 років)

Додаткова освіта та сертифікати

BSc Medicine at Sumy State University

2012-2018

Business Administration at Kyiv National Economic University

September 2019- February 2021

Знання і навички

• Stress resistance
• Communicability
• Active sales
• Conflict-free
• Handling objections
• Direct sales
• Management of CRM
• Adaptability
• Attentiveness
• Teamwork

Знання мов

• Англійська — вільно
• Українська — початковий

Додаткова інформація

Highly experienced as a sales manager and customer representative for over 4 years. Motivated professional with expertise in managing and implementing strategies to satisfy and meet customers demands. Ability to work with a team even under pressured circumstances. Well experienced using google maps, Housecall pro, Workiz, services like Zadarma and Zoiper.