Вероніка

VERONIKA BERNOVA
Sofia, Bulgaria | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE
Organized marketing professional with experience in content creation, campaign coordination, and client support.
Skilled in managing social media, optimizing workflows, and collaborating cross-functionally. Fluent in English with
a creative and analytical approach to problem-solving

PROFESSIONAL EXPERIENCE
Client Support / Online Verification Specialist Jan 2025 — Dec 2025
Sofia, Bulgaria
• Verified client information and processed requests with accuracy
• Handled sensitive data and escalated complex issues to relevant teams
• Communicated with internal departments to ensure smooth client operations
• Maintained documentation and reports for audits and process improvement

Administrator & Manager , Self-Established Dance Dec 2022 — Mar 2024
Studio
Sofia, Bulgaria
• Founded and scaled a creative dance community to 100+ active members, building strong engagement and
peer connection.
• Led planning of workshops, events, and video projects, including concepts, scheduling, and execution.
• Directed content creation for social media (short-form videos, behind-the-scenes, event highlights) to attract
new audiences organically.
• Managed collaborations with photographers, videographers and creative spaces, ensuring consistent visual
quality and deadlines.
Shopomania / Content & Marketing Coordinator, Aug 2018 — Feb 2022
SHOPOMANIA
Odesa, Ukraine
• Developed and executed social media content strategies aligned with brand positioning and sales goals.
• Planned and managed content calendars, producing visuals and copy for Instagram and Telegram.
• Analyzed audience engagement and content performance to refine posting strategy.
• Coordinated communication with suppliers and partners, supporting smooth operations and timely product
launches.

EDUCATION
Odesa I. I. Mechnikov National University
Romance & Germanic Philology (Linguistics, Communication)

SKILLS
CRM Systems Content Planning (Notion, Basic SEO & Content Analytical Reporting & KPI
(user feedback tracking, Google Sheets) Management Tracking
dashboards, reporting) Event Coordination
Community Engagement &
Customer Support

ADDITIONAL INFORMATION
Languages: English, Bulgarian, Russian, Ukrainian
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