Ihor

Savchenko Ihor
Kyivska 28, Zhytomyr, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») |

EDUCATION
National Pedagogical Dragomanov UniversityKyiv, Ukraine
06.30.2022

Programme Subject Area: Philology
Educational Programme: Germanic Philology (translation included)
(The English Language and Foreign Literature)
Professional qualification: Specialist in the English
Language and Foreign Literature

EXPERIENCE
Citrus Kyiv, Ukraine
Sales manager 05.20.2018 – 08.29.2020
• Engaging and consulting with customers
• Sales and negotiation skills (B2C, handling objections)
• Studying and applying sales techniques
• Customer service & communication
• Client management and building long-term relationships
• Cash register & CRM systems (1C)

Comfy Kyiv, Ukraine
Sales manager,IT Services Specialist09.01.2020 – 12.18.2021
• Technical Support
• Network Administration & Security
• Software Installation & Configuration
• Customer service & communication
• Training employees on the new software
• Teamwork and collaboration

FoxcarriersKyiv, Ukraine
Dispatcher01.01.2022

• Load Booking and Quoting
• Freight Market Analysis & Trend Monitoring
• Negotiating with Brokers, maximizing profitability
• Working with Multiple Load Boards (DAT, TRUCKSTOP, Beon, Selectus)
• Develop new client relationships
• Working with different types of transport:sprinters, cargo vans, box trucks and straight trucks
• Driver Dispatching and assistance
• Tracking Management
• Working with documentation ( RC, BOL, POD,DO)
• Customer Service & Problem Solving
• Providing updates to drivers and customers
• Scheduling
• Drivers Performance Monitoring
• Emergency Load Recovery

LEADERSHIP AND ACTIVITIES
FoxcarriersKyiv, Ukraine
Teamleader
• Training & Mentoring Junior Dispatchers
• Conflict Resolution & Problem-Solving
• Process Improvement & Efficiency
• Building Strong Customers Networks
• Handling Multiple Dispatches Simultaneously
• Customer Retention & Relationship Building
• Process Improvement & Efficiency
• Strategic Planning & Forecasting
• Data Analysis & Reporting
• Organizing and dispatching large seasonal projects
• Working with big institutional clients like Walmart, FedEx

ADDITIONAL INFORMATION
Languages: Fluent in Ukrainian, English, Russian.

Technical Skills:
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Suite (Docs, Sheets, Drive)
• CRM Software
• Collaboration Tools (Google meets, Zoom)

Personal Skills:
• Fast learning
• Strong Communication Skills
• Teamwork and Collaboration
• Leadership
• Multitasking
• Negotiation Skills
• Adaptability
• Critical Thinking
• Problem Solving
• Flexibility
• Task Prioritization
• Ability to Build Trust
• Empathy
• Customer Focus
• Cultural Sensitivity
• Conflict Prevention
• Patience in Complex Situations

Activities: Volunteer Work, Head of Student Trade Union, member of the Student Council (during the studying)

Interests: Technologies, Volunteer Work, Self Development, Meditation & Mindfulness, Astronomy.