Halyna

HALYNA
SHAVYRINA

CONTACT ABOUT ME

[відкрити контакти](див. вище в блоці «контактна інформація») I like to travel and organize it.
My passion for travel led me to the hospitality field. I’m
[відкрити контакти](див. вище в блоці «контактна інформація»)
open-mind, emphatic and smiling person, who don’t afraid
[відкрити контакти](див. вище в блоці «контактна інформація») to take responsibility. I’m in awe to organaze a bussiness
yna-shavyrina-02b69063/ processes, but not-standard desigions save in a critical
Ukraine, Lutsk 43003 situations.
I prefer to work and create friendly environment.

EDUCATION EXPERIENCE

Project Manager Tour Leader
Google via coursera.org Quality Travel, Crete, Greece
online, 2023 May - October 2025
tour guiding
Master of Business organazing and leading group

Administration Customer Service Specialist
Amitour Group, online
Business School of Lviv Institute
of Management December 2023 - April 2024
customer service at Alps2Alps
Ukraine, 2011-2013
Operation manager
Master’s degree of GT Beach hotel (30 rooms), Crete, Greece
management May - October 2023
Lutsk State Technical University handling operation processes
Ukraine, 1999-2004 rooms allocation
ensuring guest satisfactions, conflicts solving
SKILLS staff training

Communication and
negotiation Guest Relation Officer
Reethi Faru Resort, Maldives
International tourism
Problem solving Jun 2021 - Mar 2023
Teamwork guest service, resolve guest requests, complains etc.
check-in, check-out, payment
Ability to multi-task
Leadership Specialist of Finance & Economic Department
Well-organized and reliable West Oil Group, Ukraine
Customer service Jan 2005 - May 2017
budgeting, financing and controlling of operation spends
LANGUAGE of the branches
improving and implementing business processes
English B2 Russian C2 automation of financing

Ukrainian native Polish A2