Анна

ANNA SHERENHOVA
Customer Support Agent

PROFILE
Customer-oriented professional with experience in English-speaking customer support, CRM systems, and administrative coordination. Skilled in handling client inquiries, providing clear and empathetic communication, and maintaining accurate records. Reliable, detail-oriented, and comfortable working remotely in fast-paced environments.
Contact
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Adress: Vyshneve (Kyiv oblast), Ukraine
KEY SKILLS
- Customer Support & Client Communication
- Professional English Communication
- CRM Systems & Database Management
- Problem Solving & Multitasking
- Time Management & Attention to Detail
WORK EXPERIENCE
Administrator
English Language School Present Simple | Sep 2025 – Dec 2025
- Handled customer inquiries via messaging and calls
- Worked with CRM systems and maintained accurate client records
- Conducted English level assessments and guided clients to appropriate courses
- Coordinated communication between students, parents, and teachers
- Collected feedback and conducted surveys to improve customer experience
- Performed responsibilities beyond standard administrative duties
Recruitment Assistant
Global HR Solutions | Mar 2024 – Jul 2025
- Communicated with candidates and internal teams
- Managed databases and updated candidate statuses
- Scheduled interviews and supported recruitment processes
- Developed strong organisational and communication skills
EDUCATION
Taras Shevchenko National University of Kyiv
Bachelor’s Degree in Germanic Languages and Literatures (Translation Included), Major -English
Sep 2020 – May 2024
LANGUAGES
- Ukrainian — Native
- English — Upper-Intermediate
- Spanish — Pre-Intermediate
- French — Beginner
- Japanese — Beginner