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Наталія

Customer service manager

Вік: 34 роки
Місто проживання: Одеса
Готовий працювати: Дистанційно
Вік:
34 роки
Місто проживання:
Одеса
Готовий працювати:
Дистанційно

Контактна інформація

Шукач вказав телефон та ел. пошту.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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EXPERIENCE

Administrative & Linguistic Assistant
(Freelance) | 2020 – 2025

Liaison & Support: Coordinated visits and provided translation in
Spanish, English, and Russian at immigration offices, law firms,

Nataliia and banks.
Documentation: Managed the preparation and submission of

Bodachevska
residency permits (TIE), NIE, and official administrative files.

EXECUTIVE & ADMINISTRATIVE ASSISTANT Administrative and Data Assistant |
| MULTILINGUAL | OPERATIONS & Digital Future | 2023 – 2025
REPORTING Database Management: Maintaining and updating corporate
databases.
CONTACT
Quality Control & Reporting: Ensuring data accuracy and
• Location: Alicante, Spain
generating reports using advanced Excel.
• Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
• Email: [відкрити контакти](див. вище в блоці «контактна інформація») Administrative Support: Organizing workflows and providing
• Licenses: Driver's License | Work Permit (Active NIE) cross-departmental administrative assistance.

Executive and Administrative Assistant with 10+ Administrative Coordinator (Real Estate)
years of experience supporting managers and Local Company, Alicante | 2017 – 2019
cross-functional teams in international
Coordinated administrative operations related to property sales
environments. Strong background in workflow
and rental processes.
coordination, reporting, data accuracy, and client
Prepared and managed legal documentation, contracts, and
communication. Highly organized, proactive, and
transaction records.
detail-oriented professional with the ability to
Scheduled property viewings, meetings, and client
manage priorities, handle confidential information,
appointments.
and optimize daily operations. Supported clients throughout the post-sale and post-rental
SKILLS process, ensuring clear communication and timely follow-up.
Acted as a liaison between clients, agents, and external partners.
Administrative & Executive Support
Online Sales & Administrative Coordinator |
Calendar coordination & scheduling
Workflow and process organization Victoria’s Secret | 2011 – 2017
Documentation & reporting Customer Relations Management: Provided personalized
consultations and managed high-volume client inquiries
Data accuracy & quality control
through omnichannel platforms (WhatsApp Business, Instagram,
Communication & Coordination
Phone).
Stakeholder communication CRM & Order Operations: Managed the full lifecycle of orders,
Client support in international environments including processing, shipping logistics, exchanges, and returns
Cross-departmental collaboration within the CRM system.
Intercultural communication Sales Administration: Executed upselling and cross-selling
strategies to optimize order value and meet administrative sales
Digital & Technical Skills targets.
Communication Strategy: Adapted commercial communications
Microsoft Office ( Excel)
based on product types and client profiles to maintain service
CRM systems
excellence.
Power BI
SQL (basic reporting & data handling) EDUCATION
LANGUAGES Spanish C1: Official Language School
Spanish: C1 (EOI), Alicante.
English: Intermediate University Degree in Business
Administration and Management : VDAU
Ukrainian: Native
University.
Russian: Native Technical Training: SQL, Advanced
Excel, Power BI.

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