Яна

YANA ONYSENKO
Cherkasy, Ukraine | Open to remote work
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🌐 Languages: English (B2), Ukrainian (Native), Russian (Fluent)

PROFESSIONAL SUMMARY
O ce Manager, HR Manager, and Customer Support Specialist with over 5 years
of experience in administrative support, HR operations, customer communication,
and CRM systems. Proven ability to organize o ce processes, manage
documentation, support management, and handle customer requests e ciently.
Fast learner, highly responsible, and experienced in both o ce-based and remote
work environments.

WORK EXPERIENCE
Manager / Personal Assistant
September 2022 – January 2026
• Processed and managed various customer requests via phone and
messaging platforms
• Worked as a personal assistant, supporting daily operational and
administrative tasks
• Maintained and updated data in CRM systems
• Selected and coordinated contractors to ensure high-quality service
delivery
• Handled incoming calls and messages, ensuring timely and professional
responses
Achievement:
• Started as a dispatcher and was promoted to Manager within 3 months,
successfully working in the role for over 2 years

HR Manager / O ce Manager
SIERRA TRADE, Ukraine
August 2019 – September 2022
• Provided full administrative support to management and o ce sta (up to
50 employees)
• Built and maintained document ow systems (registration, storage,
archiving)
• Organized o ce operations, supplies, and cooperation with contractors
• Coordinated work of reception sta , cleaning services, and couriers (5
people)
• Managed payroll calculation and salary distribution
• Conducted recruitment, onboarding, and adaptation of new employees
• Organized employee training, performance evaluation, and certi cation
• Prepared analytical reports and presentations
• Planned and organized corporate events
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 Key Achievements:
• Built an internal document management system from scratch
• Participated in the implementation of an electronic document
management system
• Successfully handled urgent tasks and resolved complex situations under
pressure

Customer Support Specialist
Teleperformance, Ukraine
July 2014 – February 2015
• Handled incoming customer calls and requests
• Conducted phone surveys and processed customer orders
• Provided technical support and customer consultations
• Resolved complaints and disputes professionally

Seasonal Internship – Greenhouse Worker
Private Greenhouse, Denmark
March 2018 – April 2019
• Flower planting, watering, and care
• Packaging owers for retail distribution

EDUCATION
Zlochev College of Lviv National Agricultural University
2016 – 2019

PROFESSIONAL SKILLS
• O ce & Administrative Management
• HR Operations & Recruitment
• Customer Support & Communication
• CRM Systems
• Document Management
• Payroll Support
• Contractor Coordination
• Time Management & Multitasking

PERSONAL QUALITIES
• Responsible and punctual
• Strong communication skills
• Detail-oriented and attentive
• Fast learner
• Team player with leadership potential
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