Сергій

E du cation

Serhii Kovalov
2016 - 2020
Logistics Operations Manager B h l fT
ac e or o ransport Logistics

T h l v
ec nica Uni ersit y f o Košice (Sl v k
o a ia,

ull T m )
Logistics Operations Manager with 5+ years of experience managing high-
F i e
volume EU transportation operations (FTL/LTL), including full ownership of

dispatch, carrier coordination, fleet operations, and P&L for self-managed
2015 - 2022
trucking units. Proven track record of handling 600+ shipments/month,

maintaining 93–96% OTIF, and optimizing cost, utilization, and service
Master in Internationa Law l
performance in fast-paced, cross-border environments. Open to remote Uzhh d oro l v
Nationa Uni ersit y( kU raine,

contractor roles with US/EU companies.

D istance Learning )
201 - 2018 9

mu CA m
Key Achievements:

Eras s EX H NGE Progra
• Oversaw end-to-end execution of ~600 FTL/LTL shipments monthly

across international lanes, managing planning, monitoring, and exception v
Uni ersit y f
o k (C
Rije a roatia )
resolution to maintain service reliability at scale. (Ewals)

• Sustained 91–96% On-Time Delivery (OTD/OTIF) through proactive ETA

control and escalation. (Ewals)

Lang u ages

• Owned full P&L, operational, and financial responsibility for an 8-truck

transportation unit, managing end-to-end logistics execution including Eng is lh
dispatch, route planning, driver coordination, cost control, and revenue
С 2
Sl v k
generation to ensure profitable and continuous fleet operations. (DAKA)

• Applied KPI-driven performance management across carriers, customer o a

service, internal logistics processes, and cost-related metrics, tracking
C2
C h
service levels, pricing, and cost efficiency, and driving corrective actions

based on performance deviations.
zec

Tools & Expertise:
B1
u
TMS (Transporeon, Cargowise, Trans.eu, Timocom, Raal), SAP/ERP, CRM,

R ssian
Excel, Power BI, EDI;

Nati e v
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

Open to international remote roles and contractor cooperation k
U rainian

Eligible to work in EU Nati e v
Experience
Skills

Jun 2025 - Present

Cestovná kancelária DAKA, s.r.o. (Bratislava, Slovakia) • T ransportation Manage m (T T)
ent L L /F L

Tu kr c ing Operations
• En d- - d d to En Loa Exec u tion

• H eld full operational and financial ownership of an 8-truck transportation
• 3PL / 4PL C d oor ination

unit, managing all aspects of daily execution, pricing, cost control, and

revenue performance.

• Coordinate closely with drivers : load instructions, routing changes,
• Cl l h
ient Re ations ip Manage m ent

appointment windows, delays, and issue resolution.
• KPI -B d f m ase Per or ance Manage m ent

TD T
• Proactively researched and engaged new direct clients to expand the

customer base and drive business growth.
• O /O IF

• Supervise fleet maintenance schedules, ensuring all trucks are

operational, safe, and compliant.

• C C l&
ost ontro Pricing

• H andle exceptions (late arrivals, breakdowns, missed slots, re-routing)
• Re env u & A e Margin wareness

and execute recovery plans to minimize service impact.

• Improve utilization by reducing avoidable empty miles through better
T S l B
q
• M , Exce , Power I

l A ly
se uencing, backhaul mindset, and tighter turnaround discipline.

• Track operational KPIs (on-time, cost per load, utilization, driver • Operationa na tics

C -u l C ll
performance) and report results to management.

• ross F nctiona o aboration

Mar 2021 - May 2025
• In d d epen ent Operations Manage m ent

Ewals Cargo Care s.r.o. (Bratislava, Slovakia)

T ransport C d
oor inator &D ispatc h Operations (A 2022 – y 2025)
pr Ma

Managed end-to-end dispatch and load execution for ~600

shipments per month across multiple EU routes in a high-volume

operating environment.

Maintained 91–96% On-Time Delivery (OTD/OTIF) through active

shipment monitoring and timely issue escalation.

Used SAP, Excel, Transporeon, Cargowise and Lori (internal TMS)

to manage transport data and reporting.

Coordinated daily communication between warehouses, carriers,

and customers to ensure on-time pickups and deliveries.

Ensured continuous shipment control by monitoring ETAs and

responding to delays before service failures occurred.

Supported business development e ff orts by engaging prospective

clients and contributing to the ac quisition of long-term contracts.

Cu m S v (
sto er er ice Mar 2021 – A 2022)
pr

Managed customer communication regarding shipment status, ETA

updates, delays, and delivery confirmations.

H andled and verified shipment documentation (CMR, POD, invoices,

credit notes), ensuring compliance with EU road regulations, ADR

basics, and cabotage re q uirements.

Coordinated internally with planning/dispatch to reroute shipments,

reschedule delivery windows, and recover disrupted loads.