Kelechi

Anyanwu Kelechi
Sales and Customer Service
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Number 5/9 Oba Street, Asata Enugu State

2003-08-30 Male @K3llyderek

Profile
Customer care professional with a background in Medical Laboratory Science, bringing a unique combination
of scientific precision, problem-solving, and people-management skills. Experienced in leading customer
service operations, handling escalations, improving service processes, and ensuring client satisfaction. Known
for strong communication, attention to detail, and the ability to work effectively across healthcare and service-
driven environments.

Professional Experience
CUSTOMER CARE MANAGER, Eastern Valley Services Ltd. 2024 – 2025
• Managed and trained customer care representatives to maintain high service Enugu, Nigeria
standards and performance
• Monitored customer feedback and satisfaction metrics to identify service gaps
and improvement areas

Sales Operations & Customer Care Lead, PrimeLink Solutions Ltd. 2023 – 2024
• Led the sales operations and customer care teams, ensuring smooth coordination Lagos, Nigeria.
between client acquisition and service delivery
• Supervised sales tasks and tracked progress to meet targets

Sales & Customer Service Executive, PrimeCare Solutions Ltd 2022 – 2023
• Maintained strong client relationships, ensuring high satisfaction and repeat New Brunswick,
business Canada
• Tracked leads, customer interactions, and sales progress using basic CRM tools
and spreadsheets

Skills
Customer Relationship Management Time Management & Organization
Team Leadership & Staff Training Active Listening & Empathy
Proficient in Microsoft Word, Excel Effective Communication Skills

Languages
English Language

Certificates
Bachelors of Medical
Laboratory Science —
University of Nigeria, | Enugu
Campus | 2019 – 2025 | Enugu,
Nigeria