Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/16912375/

Досвід роботи

Sales manager

з 11.2024 по 04.2026 (1 рік 6 місяців)
The four wheels, Remote (Transportation and logistics)

•Managed end-to-end sales pipeline, handling both cold and warm leads through outbound calls, messaging, and structured follow-ups to drive new business.
•Conducted in-depth customer consultations to assess shipping needs, present service options and pricing, and close bookings through persuasive, needs-based selling.
•Oversaw accurate order entry and scheduling, ensuring all shipment details were correctly captured and processed in the company system.
•Sourced, vetted, and assigned carriers based on route requirements, pricing, availability, and client expectations, optimizing for reliability and cost-efficiency.
•Acted as the single point of contact between customers and carriers from pickup through final delivery, proactively communicating updates and resolving issues in real time.
•Resolved escalations involving delays, carrier disruptions, and last-minute customer changes with speed and professionalism.
•Cultivated long-term client relationships through consistent follow-up, feedback collection, and high-quality service delivery to drive repeat business.

Sales manager

з 04.2022 по 08.2024 (2 роки 5 місяців)
Tertoro Inc., Remote (Transportation and logistics)

Generated and processed inbound leads, educating prospects on service offerings and guiding them through the full sales cycle from initial contact to signed contract.
•Negotiated terms with clients and prepared detailed price quotations, consistently following up to maximize conversion rates.
•Delivered empathetic, solutions-focused customer service, resolving complaints effectively and increasing client loyalty and package purchases.
•Maintained high outbound call volume to nurture prospects and follow up on outstanding interest.
•Managed and updated CRM system (Sales Toolbox) with accurate client records, weekly activity reports, and project tracking.
•Conducted market research on existing and prospective accounts to identify pain points, unmet needs, and new growth opportunities.
•Introduced process improvements that reduced time spent on logistics tasks and improved team efficiency.
•Prepared performance reports and tracked KPIs for senior management review.
•Collaborated cross-functionally with sales, customer service, and operations teams to align logistics efforts with broader business objectives.

Call center operator

з 08.2021 по 11.2022 (1 рік 4 місяці)
Airtel Group, Other countries (Telecommunications and networking)

Handled customer inquiries across phone, email, and live chat, consistently delivering fast and accurate resolutions.
•Applied strong problem-solving skills to complex issues, contributing to improved customer retention outcomes.
•Trained new team members on communication best practices and service protocols.
•Awarded Employee of the Year for outstanding performance and contributions to customer satisfaction.

Освіта

Tara’s Shevchenko National University of Kyiv

Business and Information Systems, Kyiv
Вища, з 2017 по 2021 (4 роки)

Знання і навички

• Organizedness
• Communicability
• High working capacity
• Educability
• Active sales
• Honesty
• Attentiveness
• Direct sales
• Handling objections
• Management of CRM
• Adaptability
• B2B Sales
• Conflict-free
• Discipline
• Goodwill

Знання мов

Англійська — вільно