Ololade

Ololade Deborah Aderibigbe
Customer Support / Client Service Specialist

Ukraine | Open to Remote & EU-based Roles

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)| Phone:
[відкрити контакти](див. вище в блоці «контактна інформація»)

LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
aderibigbe

Dedicated and customer-focused Customer Support
Specialist with over 4 years of experience delivering high-
quality support across digital platforms. Proven ability to
manage high-volume inquiries, resolve customer issues
efficiently, and maintain excellent customer satisfaction.
Strong communication skills, problem-solving ability, and
experience working with diverse clients in fast-paced
environments.

Customer Support Representative

Remote / Noba International

January 2024- October 2025

Provided timely support to customers via chat, email,
and phone, handling 50–80 inquiries daily.

Resolved customer complaints and technical issues
while maintaining a professional and empathetic tone.

Documented customer interactions accurately using
CRM systems.

Collaborated with internal teams to escalate and
resolve complex issues.
 Contributed to improved customer satisfaction and
retention through consistent service delivery.

Customer Service Officer

Modetop Global- Lagos, Nigeria

March 2022– December 2023

Assisted customers with product inquiries, orders,
refunds, and general support.

Maintained detailed records of customer interactions
and follow-ups.

Met and exceeded performance metrics including
response time and customer satisfaction scores.

Supported onboarding of new team members by
sharing best practices.

Customer Support / Client Communication Assistant

Freelance / Remote | January 2021-2022

Respond to customer inquiries via email, chat, and
social media platforms

Resolve complaints and service issues professionally
and promptly

Maintain accurate records of customer interactions
and feedback

Follow up with clients to ensure satisfaction and
retention

Collaborate with internal teams to resolve customer-
related issues
Social Media & Customer Support Assistant

Lolidee’s Cuisine | 2019 – Present

Managed customer messages, orders, and inquiries
via Instagram and WhatsApp Business

Provided clear information on products, pricing, and
delivery timelines

Handled customer complaints calmly and
professionally

Strengthened customer trust and brand loyalty
through timely responses

Sales Representative (Part-Time)

Sewa Fashion Home| 2017-2018

Assisted customers with product selection and
purchasing decisions

Promoted products and services to walk-in and
returning customers

Maintained positive customer relationships to
encourage repeat sales

Handled basic sales records and cash transactions

Supported inventory checks and product displays

Education

Doctor of Medicine (MD) – In Progress

Uzhhorod National University, Ukraine
Skills

Customer Support & Client Relations

Sales Support & Customer Engagement

Email, Chat & Social Media Communication

Complaint Handling & Conflict Resolution

Time Management & Multitasking

Team Collaboration

Professional Written & Verbal Communication

Digital Skills

WhatsApp Business

Instagram & Facebook Messaging

Google Workspace (Gmail, Docs, Sheets)

Zoom & Google Meet

Basic CRM & Ticketing Systems

Languages

English – Fluent

Yoruba – Native

● Ukrainian- Basic
Additional Experience

Virtual Assistance & Administrative Support

Content Moderation & Online Community Support

Order Fulfillment & Customer Follow-ups (Food &
Lifestyle Brand)

Additional Information

Comfortable working with international and
multicultural teams

Available for remote and flexible work schedules