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HR, Coordinator, Customer service specialist

Місто проживання: Дніпро
Готовий працювати: Дистанційно, Дніпро, Київ, Львів
Місто проживання:
Дніпро
Готовий працювати:
Дистанційно, Дніпро, Київ, Львів

Контактна інформація

Шукач вказав телефон .

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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VIKTORIIA SOSNOVSKA
[відкрити контакти](див. вище в блоці «контактна інформація»)
KRAKOW, POLAND
PHONE: [відкрити контакти](див. вище в блоці «контактна інформація»)
WHATSAPP: [відкрити контакти](див. вище в блоці «контактна інформація»)

I’m a detail-oriented professional with over 4 years of experience working in fast-paced,
international environments. I enjoy keeping things organized, working with data, and
communicating with different stakeholders to make sure everything runs smoothly. I’m trusted
with confidential information, known for accuracy, organization, and compliance. Fast learner,
adaptable, and effective across sales, economics, and operational roles.

WORK EXPERIENCE


IBM Poland Korn Ferry Poland
Transferred from IBM Poland to Korn Ferry Poland as part of an ongoing client partnership
Talent Care Advisor & Recruitment Coordinator at Maersk
July 2021 - Oct 2025
Liaised with prospective candidates, ensuring smooth communication and interview
coordination using HR and collaboration systems including Workday, Outlook, Microsoft
Teams, and ServiceNow.
Managed end-to-end recruitment processes within Workday, including job postings,
screenings, offer management, background checks (FADV), referrals, and benefits
coordination, ensuring accuracy, compliance, and deadlines were consistently met.
Acted as a key liaison between Hiring Managers, Payroll, People Advisors, and People
Partners, facilitating efficient information flow and resolving process queries and requests
through ServiceNow (SNOW), HelpCase, and other HR platforms.
Conducted structured screening calls in English and Spanish for roles across SWE, UKI, and
LATAM markets, ensuring strong candidate–role alignment.
Oversaw all administrative aspects of the hiring process, including documentation
management, system updates, and database maintenance to ensure 100% data integrity.
Tracked recruitment project progress, monitored key milestones, and delivered regular
updates to leadership and team members to maintain transparency and alignment with
organizational goals.
Contributed to cross-functional and supplementary projects aimed at optimizing
recruitment processes, improving candidate experience, and increasing operational
efficiency.

The Provincial Association of Hotels and Tourist Accommodation of Alicante (APHA)
Executive Secretary Assistant (internship)
Feb 2020 - Apr 2020
Collected the latest statistical information of hotels occupancy in Alicante and uploaded the
monthly reports to the company’s website
Analyzed and resent curriculum to hotels with an appropriate vacancy
Consulted associates, suppliers and partners of the APHA by phone and personally
Preparations for forums and conferences
"Cullera Holiday Hotel", "Bonalba Hotel" (internship), "Porta Maris & Suites del Mar"
Receptionist
Nov 2017 - Nov 2018, Alicante

"International Seaborne Market"
Port analyst
Sep 2016 - Sep 2017, Dnipro, Ukraine
Contacted with port agents in order to compile the database of port rates
Prepared accurate and up-to-date statistical tables and records of the relevant data,
provided the checkout to avoid the processing errors
Analyzed port line-ups in the main gran, coal and iron ore ports worldwide

EDUCATION

University of Alicante
University Master's Degree: Tourism Management and Planning - Nov. 2020
Alicante, Spain
Improvement strategies for a company or a tourist destination
Sustainable management through the development of a system of indicators
Website promotion
Analysis and arranging of tourist routes
Client-oriented communication

Graduate School of Management in Barcelona
Postgraduate: Hospitality - Jun. 2018
Barcelona, Spain

Dnipro Polytechnic "National Technical University"
Bachelor's degree: Economics: Economic Cybernetics - Jul. 2017
Dnipro, Ukraine
Efficient use of information technologies (computer programs): business-boosting strategies,
anti-recessionary solutions for a company
Analysis and management of the financial sector of the economy
Dealing with large amount of statistical data
Economic forecasting

LANGUAGES: SKILLS:

UKRAINIAN - NATIVE DATA ANALYSIS & BUSINESS INSIGHT SUPPORT
SPANISH - C1 PROFESSIONAL STAKEHOLDER COMMUNICATION
ENGLISH - C1 RECRUITMENT COORDINATION & HR OPERATIONS
POLISH -B1 PROCESS OPTIMIZATION & COMPLIANCE AWARENESS
STRONG ORGANIZATIONAL SKILLS AND ACCURACY
TIME MANAGEMENT IN DEADLINE-DRIVEN
ENVIRONMENTS
ADAPTABILITY AND CONTINUOUS LEARNING

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