Марія

Mariya Sveredyk 🌎:
Date of birth: 30/08/1990

📞
Lutsk, Ukraine

📩
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Customer service / Support

CORE SKILLS
PROFESSIONAL PROFILE

A focused professional with strong experience in customer service and the ● Communication.
proven ability to assist customers with a well-informed selection of ● Customer relation
suitable products and services. ● Customer satisfaction
Demonstrates exceptional communication and relationship building ● Customer engagement
skills, and encourages team collaboration in order to achieve excellent ● Empathetic & Courteous
customer satisfaction. Customer focused and experienced in call center ● Detail-oriented
and retail operations with the proven ability to work towards and
● Microsoft Office
consistently exceed targets. Committed to the delivery of high service
● CRM
standards, with a dedication to handling complaints, and solving
problems. ● Social Media (Instagram)
● Problem-solving
● Call center operations

EXPERIENCE ● Team collaboration
● Complaint resolution

PrivatBank, Lutsk — Support Specialist ● Client relationships
● Administration
MONTH 2021 - PRESENT
● Problem solving
Working within the customer service team, comprising 10 members.
Attending enquiries and resolving problems for clients related to
banking/credit cards. Reporting to the Customer Service Manager. LANGUAGES

Key Responsibilities ● Ukrainian (Native)
● Responding to customer emails and telephone calls to resolve problems ● English (Intermediate)
such as wrong orders, delivery issues, payments, warranties,
exchanges, and refunds
● Offering advice in a professional and efficient manner
● Working in compliance with high customer service standards and
company practices
● Utilising interpersonal communication skills when engaging with
customers
● Promptly attending to customer requests to exceed KPIs
● Ensuring that customers receive exemplary customer service during all
contact points with the company
● Investigating banking related issues,
● Participating in team activities and process improvements
Company, Lutsk — 1С operator
2018 - 2020

● Managing CRM (1C),
● Handling logistics and provision requests,
● Preparing docs and reports,
● Goods accounting,
● Communication with contractors

Beauty Salon, Lutsk — Administrator
2017 - 2018

● SMM (Saloon Instagram page),
● managing solon daily activities,
● managing and resolving customer requests

EDUCATION

National University of Food Technologies, Kyiv — Master's
degree, food technologist and hotel/restaurant business.
2011 - 2012

National University of Food Technologies, Kyiv —
Bachelor's degree, food technologist and hotel/restaurant
business
2007- 2011