Поліна

POLINA
BOIKO
Experience
About Me
Results-oriented professional with a Mathematics Mentor & Tutor
strong growth mindset, focused on in ZNOHUB
continuously developing new skills,
August 2024 – August 2025
taking ownership of complex
challenges, and driving impactful, Managed content and student onboarding, driving
innovative solutions. engagement, retention, and satisfaction while
optimizing the learning experience.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Head of Customer Experience Department
[відкрити контакти](див. вище в блоці «контактна інформація») in ZNOHUB
Київ
March 2025 – Present
Led and scaled a team of 11 mentors, built from
scratch, including full-cycle recruitment,
Language onboarding, and professional development.
Oversaw strategic planning and operational
Українська efficiency of the department, implementing OKRs
English B2 and KPIs to drive measurable business outcomes.
Managed product development projects: course
launches, platform enhancement, merchandise
Expertise
creation, and creative assets, ensuring high user
Department Leadership & engagement and satisfaction.
Owned content strategy across social media
Strategy (EdTech)
channels (Telegram, Instagram, TikTok) and
Project Organization & student community chats, optimizing for reach,
Management engagement, and retention.
Creative & Strategic Organized large-scale events for 800+ participants,
driving community growth and brand visibility.
Thinking
Marketing & Content
Education
Strategy
Recruitment & Team
Kyiv School of Economics
Bachelor of Business Economics
Building
2025 - 2029
Problem-Solving &
Analytical Thinking Completed:
Customer Service 5-week “Human-Centered Service Design”
course by IDEO.
CRM Systems knowledge
8-week ”People Management” course by Laba.
EdTech Expertise &
8-week Business School, Kyiv National
Mathematics Mentoring Economic University (KNEU)