Софія

SOPHIE HUMENIUK
· 647 642 8653
[відкрити контакти](див. вище в блоці «контактна інформація»)

I moved to Canada three years ago and built my experience through real work—customer service in
Toronto and community/content operations online. I worked in the Canadian service industry with local
customers, progressing from barista to a manager-level role, which taught me how to communicate
clearly, stay calm under pressure, and handle client concerns professionally. In parallel, I run day-to-day
communication and posting for a 15K Ukrainian Telegram channel (Jobs/Rentals/News): I curate and
format listings, reply to DMs quickly, engage the audience, and screen inbound promo/partnership
requests. I bring a creative mindset to content—writing clear hooks, improving post structure, and
making information easy to read and act on. With a journalism background, I write clearly, organize
information well, and keep workflows clean. I’m looking for a role where strong written communication,
creativity, and consistent execution matter—Chat Support, Community Support, or Marketing
Operations.

SKILLS

Customer Service & Guest Relations Teamwork
Clear Client Communication Problem solving
MS Office, MacOS Attention to detail
Multitasking Time Management & Adaptability​

EXPERIENCE
JUNE 2023 – PRESENT

UKRAINIAN COMMUNITY (TELEGRAM - WORK IN CANADA), REMOTE
●​ Manage the work in a Ukrainian-focused Telegram channel, ~15,000 subscribers, provide
topic threads: Jobs, Rentals, News.
●​ Create and publish content: job postings, rental announcements, and community news.
●​ Reply to direct messages and help people connect with the right contact or resource
●​ Keep the channel clean: remove irrelevant listings, filter spam.
●​ Review incoming ad/partnership offers; collect pricing/terms and pass good options for
approval

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 ●​ Contributed to channel growth by posting consistently and engaging with the audience to
attract subscribers.​

MARCH 2023 – NOVEMBER 2025
COFFEESHOP MANAGER/BARISTA, REMARKABLE BEAN, TORONTO, CANADA
●​ Provided customer service in a high-traffic environment; handled concerns with calm,
solution-focused communication
●​ Managed daily operations: shift execution, service, prioritization, and coordination
●​ Coordinated inventory workflow: supplier orders, stock checks, delivery receiving,
availability tracking
●​ Supported onboarding/training and maintained team execution through routines,
checklists, and delegation

EARLY CAREER ( UKRAINE)

SEPTEMBER 2021 – FEBRUARY 2022
SPECIALIST, BANK LOANS, FIRST UKRAINIAN INTERNATIONAL BANK, UKRAINE
●​ Evaluated credit applications and monitored client portfolios
●​ Supported clients through applications; organized customer information with attention to
detail

NOVEMBER 2019 – FEBRUARY 2021
JOURNALIST, LLC INFORMATION AGENCY PRAVDATYT, UKRAINE
●​ Coordinated meetings for interviews
●​ Researched and analyzed background information to provide complete and accurate
information
●​ Produced structured written materials under deadlines; ensured clarity and accuracy

EDUCATION

BA IN JOURNALISM, KYIV UNIVERSITY OF CULTURE
2019 - 2023

CALC SECONDARY SCHOOL, TORONTO, ONTARIO
2023 -2024

CERTIFICATION

UDEMY, — CUSTOMER SERVICE, CUSTOMER SUPPORT & CUSTOMER EXPERIENCE | IN PROGRESS
(2026)

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REFERENCES

AVAILABLE UPON REQUEST​

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