Maria

MARIIA SOTNYK
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Lytham St Annes, Lancashire
[відкрити контакти](див. вище в блоці «контактна інформація»)
SKILLS
Troubleshooting hardware and software issues
Windows, macOS, and Linux operating systems
Networking (TCP/IP, DNS, DHCP, Wi-Fi)
User account management (Active Directory / Microsoft
365)
Password resets and access management
Software installation and configuration
Ticketing systems (Zendesk, Jira)
Remote support tools (AnyDesk, TeamViewer, Remote
Desktop)
Python
Bash

WORK EXPERIENCE

IT SUPPORT SPECIALIST, LIBERTY LOGISTICS
VINELAND, NJ
Provided Tier 1 technical support by troubleshooting hardware, software, and
basic network issues, ensuring minimal operational downtime
Supported the implementation of cost-effective technology solutions to
improve route planning and delivery tracking efficiency
Managed data entry processes, system storage, and routine data backups to
maintain data accuracy and availability
Assisted employees with day-to-day technical issues, optimizing the use of
logistics software and internal communication tools
Administered user access controls and permissions to ensure secure access to
sensitive company data and logistics systems

EDUCATION

ATLANTIC CAPE COMMUNITY COLLEGE, NJ
A.A.S COMPUTER SYSTEMS SUPPORT
Relevant cousework: computer systems support, introduction to cybersecurity,
networking fundamentals, linux, computer forensics, microsoft excel (Advanced), project
management

ROWAN UNIVERSITY, NJ
B.A COMPUTER SYSTEMS TECHNOLOGY
Relevant cousework: python, databases, operating systems, linux, ethical hacking, digital
forensics
CERTIFICATIONS

Competency in networking (TestOut), Security +, Excel associate, Google project
management, Cyber resilience and risk management (Codecademy)